Sometimes, It is normal for some programs to have problems opening on your PC. There are different factors that can influence, so it is convenient to take each of them into account and discard them.
This time, we are going to talk about What are the main causes why Skype won’t open and how to fix it?. All this, through a simple step-by-step guide with which you can put an end to the problems presented.
Ideally, the discard method should be done in steps, that is, if the first solution didn’t work for you, try the second one and so on. In this way, you will be able to enjoy again like you usually did.
Learn step-by-step to fix the main reasons why Skype won’t open or let you sign in
If you are having problems with, the first step to follow is check that you are working with the latest version of the app. you should also check that your system meets the minimum requirements for the program to run correctly.
In addition to this, it is necessary take a look at the software updates section to make sure you don’t have any pending. Later, check hardware drivers latest for your team. In this way, the problems should be solved. However, there are a number of factors that can also play into the problem signing in to Skype.
Below we specify each one of them, as well as the procedure that you must follow to give a solution as soon as possible:
I forgot username or password
It is increasingly common for users Forgot your login details, that is, your username or password. All of this happens because people have accounts on a wide number of platforms, so it’s not surprising that information on one of them is overlooked. Nevertheless, fixing it is quite simple.
On the one hand, if you forgot your username you must do the following:
- Go to login page from Skype.
- Get in More options login.
- click on I have forgotten my username.
- You will be prompted to enter an alternative phone number or email that is associated with your Microsoft account.
- You will receive a security code to the data you provided in the previous step. Place said code and select in Following.
- The accounts you have associated will be displayed with the phone number or email you provided. It should be noted that a part of the username is hidden for security. Once you see the account you were looking for, select Sign in.
If you don’t have access to your email or the phone number linked to your Microsoft account, you need to:
- Go to recovery page from account. The link is: https://account.live.com/acsr.
- You will be asked for an email, username and phone number. In addition, you will have to enter an additional email so that the Skype team can contact you.
- Proceed to submit the form. Please note that it may take up to 24 hours for the information to be verified. The response to that request is sent to the additional email address you provided.
My account has been temporarily suspended
On the other hand if you can’t log ineither You have already started but you cannot use some of the platform’s servicesthe information that we will provide you below may help you.
Why was your account restricted from using Skype’s paid features?
Some factors that may lead Skype to this decision are:
- Observation of unusual activitysuch as significantly different use of your credit or plan.
- You are managing a payment (that is, you request a refund), because that is a sign that there is something wrong with the payment method of your account.
- A violation was filed of the Skype Terms of Use.
Consequently, if your account is restricted from allowing you to use Skype’s paid features you must:
- Sign in with your account from the website.
- Follow the banner to Correct your account. Said banner has the following text written on it: “Your account has been restricted from using Skype’s paid features. Fix your account”.
What to do if you think you have been attacked or received the message “Help us protect the account”?
This can happen because of unauthorized fees, unrecognized names in file sharing, or spamming of your contact list. Those actions may mean that someone is hacking your account or it has been compromised in a certain way.
You may also have received the error message “Help us protect your account” when you try to login. That can tell you Microsoft has detected unusual activity and therefore took action to block the account until you can take action.
In order to recover it, you will have to:
- Change password from your Microsoft account.
- Check login activityto check those that you have not done.
- Go to your account settings and review it.
- Protect the rest of your accounts online.
- Securing your Microsoft account in the future.
Why is your Microsoft account locked?
Another fairly common scenario whereby Microsoft decides to block an account, it is because they observed some kind of unusual activity. The blocking is temporary in order to protect users against fraud or potential abuse.
If you want to unlock it, apply the following steps:
- Go to https://account.microsoft.com/ and log in with account from Microsoft blocked.
- Enter a mobile phone number to request the sending of a security code. It will be sent via text message.
- When you receive the code, enter it in the Web page.
- change the password to complete the unlock process.
My date of birth is wrong
Microsoft has a section dedicated to parental consent and handling of minor accounts. Through this type of configuration, the aim is to protect the smallest members of the household at all times, ensuring responsible and safe use of technology. If the user is a minor and you live in a region where parental permission is required to create an account and access the services, must seek consent of them to continue with the registration process.
To consent to a minor’s Microsoft account, all you have to do is provide an electronic signature with the name that appears on the Microsoft account. If, on the contrary, you are an adult And they are still requesting parental consent because your date of birth indicates that you are a minor. So, in case you are asked to provide an electronic signature, you can update your date of birth via the link: account.microsoft.com/profile.
Login with Facebook is no longer allowed
As of January 2018, removed the ability to sign in to Skype via Facebook. As a result, platform logins have become simplified and limited to Microsoft accounts only.
That means that, with a single sign-on, you can unlock all the services that are part of Microsoft (Skype, Office Online, OneNote, , etc) with a single password. Therefore, if you want to continue using Skype you must create a Microsoft account new or sign in with one you already have.
Check your version of Skype
Another point that may be preventing you from signing in to Skype is the version you have installed. When old versions of the platform are retired but yours is one of them, you may be automatically logged out and you won’t be able to log in again until you update to the latest version.
Therefore, you have to make sure that you always keep Skype up to date. To do it in Windows 7 and 8 from the app you will have to:
- Log in in Skype.
- Go to Aid. If this section is not shown, press ALT and the toolbar will disappear.
- select on Check for updates manually (Manually check for updates).
If you want to update your version of Skype on Mac from the application, the procedure to follow is:
- Log in in your account Skype.
- head towards skypelocated on the toolbar.
- To choose Search for updates.
Skype is down or undergoing maintenance
Finally, one factor that can make signing in to Skype difficult is that the service is down or under maintenance. At this point you will ask yourself, how do I check the working status of Skype? It is very simple, since all you have to do is go to the link: https://support.skype.com/es/status/. When you enter, the different areas of the platform that could be under maintenance or down will be displayed in a list. If they all point to the right side “Normal”It means that everything is in order.
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