Landline, mobile phone and internet. This trio of services is something dominated by a group of names that also make up a trio: Movistar, Vodafone and Orange. Within this last company there is, in addition, another one that has spent years building a well-known reputation inside and outside the telecommunications sector for the quality of its customer service: jazztel.
The company that launched into the arena of increase internet speed in our country for more than a decade it continues to operate, although now within the French Orange. Both joined forces a few years ago to improve their services and increase their possibilities, also achieving a synergy with which to provide even more benefits to their consumers. In this way, your customers now opt for high connection speeds thanks to fiber opticsbut they can also enjoy important offers in mobile telephony, in addition to other TV services.
However, there is a lot of competition in this field and many offers that bombard the consumer on a daily basis, leading them to consider abandoning the contract signed with this brand to take advantage of the prices of another. This situation is the one that causes the searches to skyrocket the most. how to unsubscribe and cancel our lines in Jazztelalthough there may also be cases of disagreement with the pricing policy, dissatisfaction with the services offered or any other possible incident with them.
Steps to cancel the Jazztel line permanently
In this guide we are going to take care of explaining what needs to be done step by step to request the withdrawal, regardless of the reason behind the decision and if there is a commitment to stay pending or not. This situation is also quite common and, although it usually causes a lot of headaches, it can be solved with some fluidity if you continue as we will explain later.
In this section we will explain all the steps to take to cancel the Jazztel line permanently. Although we are going to discuss the telephone and internet options, there are other alternatives that include sending traditional letters or even fax.
Whichever method you prefer to choose to process your case, Here we explain it in great detail so you can carry it out without problems.
By phone
Request the cancellation of the line in Jazztel by phone it is the fastest and most effective method of getting closure. To do it, just follow the steps that we are going to give you below and you will finish quickly:
- Take your mobile phone or your landline and call any of the numbers that we leave you here:
- If you call from the same operator: 1565. *Is free.
- If you call from a different operator: 640001565. *It is paid.
- If you are calling from abroad: +34911401565. *It is also paid.
- Tell the Jazztel team that you want cancel your contract and request the withdrawal of their services.
- Follow the directions that they give you from the attention service. You will have to verify your identity, so it is recommended that you have an invoice nearby, in addition to your identity document.
It is also convenient to point out that the period for completion of the withdrawal is one maximum of 2 business days from the request. During the 24 hours following the call, it is possible to withdraw and request that the line not be canceled by calling the company’s customer service again.
*Opening hours for this service are: Monday to Friday from 9:00 a.m. to 10:00 p.m.
Via Internet
Currently, it is not possible to request the cancellation of the line in Jazztel through the internet. The company does not consider this possibility for avoid any possible incident due to identity theftthus limiting the range of options to calls, fax or even regular mail.
Since this option is not valid, we will provide the necessary data to carry out the other two alternatives If it is not possible to proceed by calling.
To request cancellation via fax, You must send a letter with the request, along with personal information, the telephone number in question, a photocopy of the DNI and a signature. The number to send to is 900 807 025.
In case of proceeding by traditional mail, the address is the following:
- JAZZTEL Customer Service (Orange Spain, SAU).
- Paseo del Club Deportivo, nº1, Building 8. “La Finca” Business Park.
- 28223. Pozuelo de Alarcón, Madrid.
How to unsubscribe from Jazztel if I still have permanence?
In case of have some type of permanence with Jazztel, unsubscribing is possible, but with the risk of having to pay some kind of breach of contract fee. The company never rules out to its customers the option of requesting the termination of their line and ending the service agreement; but in return he asks for financial compensation for not having fulfilled the conditions established when signing said agreement.
The amount that must be paid is proportional to the number of months remaining for the contract to end. It is a relative amount, which depends both on the contracted rate and the services it provides and the time remaining, to which is also added, in case of having contracted internet, a total of about 85 euros for the price of the router (unless you proceed to send it back to the company). If you are still having problems with the cancellation of your Jazztel line, you can complete the information on the portal.
There are no additional complications in case of requesting the withdrawal having a pending permanence. The only difference with the usual process, which can be done by phone, by fax or by regular mail as we have previously explained, is that You have to pay a kind of “fine” for breaking the conditions agreed in the contract. Unfortunately for many, it is a fairly common practice in the mobile and internet sector.
Facebook Comments
Disqus