As soon as you have investigated the main online sales platforms, surely the name of AliExpress has jumped out at you, because the Chinese service is one of the largest and most used in the world. It has almost any product at very competitive prices, however, they do not always offer the quality we expect, so today we are going to teach you how to return an item on AliExpress.
Its variety of stock and low prices make its website almost addictive for many people. In it we can find any product that we can imagine and even those that we did not think existed, it is very tempting and easy to buy in , what is somewhat more complicated is the return of the products.
It is important to note that AliExpress is not a store itself, but rather a portal that serves as a connector between buyers and sellers, so the quality of a product can vary from one seller to another.
start a dispute
It is important that you know that the platform does not have returns as such, but rather you have to start a dispute with the seller and reach an agreement with him for the product. To make sure there are no scams, AliExpress is the one who keeps the money of the purchase until the buyer approves the product, so you do not have to fear for your money.
Screenshot of how to start a dispute on AliExpress
To open a dispute, you need to go to My Account and find My Orders. Here your purchase history will appear and then you must go to Order details, keep in mind that the return policy of this service is 15 days after receiving the product.
When starting a dispute, we have 5 days to agree with the seller. It is important that if the box came in poor condition that you attach a photo of it, the same goes for keeping the packaging, these details can help you win the dispute.
If an agreement is not reached, AliExpress will intervene, so the more evidence you have, the more possibilities of compensation you will have.
think twice before buying
As you have seen, returning a product on AliExpress can be more stressful than on other platforms, that does not mean that sellers are not reasonable and if a product is in poor condition they will not return it to you.
But it is recommended that you think twice if you really want/need that product, because maybe it will arrive later and it is not what you expected and returning it can be an odyssey.
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