Due to its widespread use at all times when we work with the PC, the mouse wheel glitches They can become a serious inconvenience. Thanks to an error related to the included buttons, or the scroll wheel, if these elements stop working our productivity can drop significantly. It is precisely for this reason that we are going to offer you some useful and simple solutions below to solve the problem that we have mentioned.
Next, we are going to mention some tricks that we can do to try to solve our problem when scrolling with the mouse wheel.
Clean the mouse wheel
Incredible as it may seem, dust can be the main problem that we can find when scrolling with the mouse wheel. This builds up around the scroll wheel, interfering with the sensor and preventing accurate scrolling. Likewise, with the same ease that it enters, it is possible to eject it without having to open the mouse. To do this, it should be enough to blow into the spaces around the scroll wheel a few times.
If blowing doesn’t work, we must try to turn the wheel at the same time we blow. In this way we can get rid of the dirt and it can work correctly again.
Change mouse battery or connection port
In the event that dirt is not the problem, we may be facing a power problem. In the event that we have a wireless mouse, its battery may be running out or is in poor condition, so it would be advisable to try changing it and that it has a charge greater than 30% to see if this solves the problem . In the event that our mouse is wired, we can try using a different USB port.
It must be taken into account that not all the USB ports that we have in our equipment offer the same power, so trying several will never hurt. At the same time, another quite common failure in this sense is that one of those ports has suddenly stopped working and we attribute the error to the device that we have connected. Hence we should test the faulty mouse on some other port or even on another computer.
Try the mouse on another computer
If we want to clear up any doubts and rule out that it is a physical problem with our mouse, we must connect it to another PC. If it works without problems on another computer, the problem lies in the drivers that manage the mouse, either those of the manufacturer itself or those that Windows has configured to use. But, if the mouse still doesn’t work, and the scroll wheel doesn’t respond correctly, it is a hardware problem, that is, a physical problem with the mouse. If after cleaning it by blowing or even opening it to remove all the dirt inside, it still does not respond, the only solution left is to buy another mouse.
Does it only happen with one app?
The mouse wheel scrolling issue may only occur with certain programs. If so, we must verify if this is the case and in that case compare the behaviors when moving through the problem application in comparison with the rest of the programs. If they are different, we must try to change the mouse settings in the application or reinstall the program. Finally we check if this fixes the problem.
And it is that the error with the scroll wheel of our device can be caused by some incompatibility with the configuration of a certain application. In this case, the solution could be to change those functions that affect the mouse, or reinstall the program from scratch.
Update drivers
Sometimes having some old or outdated drivers can be the cause of scrolling problems with the mouse wheel. In addition, they can conflict with other drivers, so an update to these can lead to fixing the error.
The first thing we must do is press the keyboard shortcut “Windows + X”, which will make a drop-down menu appear on the left side of the screen. Here we must select the “Device Manager”. Next, we locate the category of “Mouse and other pointing devices” and we unfold it. Now, right-click on our mouse, select “Update driver” and follow the instructions that appear on the screen.
In the event that this does not solve the problem, we right-click on our mouse and select “Properties” and within the “Driver” tab press “Roll Back Driver”.
If this does not solve the problem either, we click on our mouse with the right button again and this time we select “Uninstall devices” and restart the computer. Once restarted we check if this solves the problem.
Change scroll settings
In the event that our mouse has dedicated settings for clicks, double-click, speed, and scrolling, we can correct it from the mouse settings screen.
To do this, we type control panel in the search box next to the Start menu and select it. Here in the “View by” section, located in the upper right part, we select “small icons”. Later we click on the “Mouse” section.
Here, we need to adjust the slider and choose the “Wheel” tab. Now we must change the number within the section “This number of lines at once”. We can try 5 or other numbers until we see which one works best for each of us. Once finished, click OK to save the changes.
We can also do the same from the Windows configuration panel itself. In the case of Windows 10, for example, we can find these options in the “Devices > Mouse” section. From here, in addition to being able to configure the speed of the mouse cursor, and the clicks, we will also be able to adjust the parameters related to the mouse wheel so that, if it is configured incorrectly, we can make it work to our liking.
In the case of using Windows 11, the process will be the same. We must open the PC Configuration menu, enter the “Bluetooth and Devices” section, and in the “Mouse” subsection. Here we will find a specific section where all the options related to scrolling the mouse wheel will be grouped.
We adjust it to our liking and that’s it. The problems, if they were a matter of the configuration, will have disappeared.
Disable pointer while typing
Your mouse pointer settings may also be causing scrolling issues on the wheel. To try to solve it, we access the control panel again and click on “Mouse” again. Now we must go to the “Pointer Options” tab. Here we uncheck the box «Hide pointer while typing«. We apply and accept so that the changes are saved and we restart the computer to verify that the changes have solved the problem.
And going a little deeper into all things mouse pointer, we should also remove the customization features from this element. Windows offers us a multitude of possibilities when it comes to changing the design of this pointer in order to have a more original and personal operating system. However, on certain occasions these appearance-only changes may negatively affect the operation of the equipment or the specific device. Therefore, we can also try to return said pointer to its original state to see if the problem with the mouse is solved.
Close the application that manages it
Manufacturers of gaming devices such as keyboards and mice include software designed to configure operation of all the buttons that incorporate. Although in the case of keyboards it makes much more sense, especially when it comes to models with multimedia options, some mice also include specific buttons that we can configure to improve our user experience both in Windows and in games. If we use software that manages the operation of the mouse, the first thing to do to rule out that the problem is physical with the mouse and not some software element is to close the background application from the taskbar.
If, after closing the application, the mouse wheel it works again without problemsWe have already found the problem. Next, we need to open the application again and check if the mouse wheel scroll values correspond to our needs. If not, we can place them in the intermediate zone and check again if the problem has been solved. But, if the scroll wheel’s operating values are correct, the problem can be found in the software that manages the mouse.
In this case, first of all, we must check if they have launched a new software update and, if so, install it to check if the problem has been fixed. If the mouse wheel still does not work or works erratically, we must uninstall the application, restart our computer and reinstall the application. If after closing the application, we have verified how the mouse wheel works without problems, after reinstalling the application that manages it again, it should solve the problem.
Use a third-party application to manage the mouse
If we still can’t get the mouse wheel to work like the first day, either from the Windows configuration options or using the native keyboard application (if available), we can use an application to manage the mouse operation. In the market, we can find different applications to configure the operation of the mouse, however, not all of them offer us the same results. X-Mouse Button Control.
X-Mouse Button Control is a simple but very powerful application that allows us to configure even the smallest detail of how our mouse works, an application that is also completely free. In addition to customizing the operation of any button on our mouse, it also allows us to modify and configure the mouse wheel operationmaking it an ideal app for those of us who don’t use a dedicated app mouse. We can download this application completely free of charge through the developer’s website by clicking on the following . We can also download a portable version and the translation of the application into Spanish from the same link. The only thing about this application is that it needs to be open in the background to work, although, fortunately, the number of resources it consumes is minimal and hardly noticed by our team, even if it’s scarce.
On the other hand, we have the possibility of…
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