the leading company in urgent courier services in our country, has seen the need to make your deliveries more flexible, adapting them to the rhythm of life and daily obligations of its clients. As a response to it has created My Preferred Deliverya new service that aims to guarantee the total satisfaction of its recipients.
What does it consist of? Easy. With My preferred delivery, the recipient of the shipments will be able to decide where and when to receive them. To do this, the customer will receive a notification, which will allow him to customize the shipment to his needs. Let’s see it in detail.
How My Preferred Delivery works
With this new service, Nacex optimizes its delivery processes by making the recipient a participant in them. As we anticipated before, the customer will receive a notification of their shipment, with the option to customize the delivery conditions of the same. You have three options:
- Choose a Nacex.Shop collection point
- Change the expected delivery date at your address
- Select a time slot in which to receive the shipment
With the first option, the recipient will be shown a map with the NACEX.shop points closest to their home, and they will be able to choose the one that best suits them, without having to rely on a courier for delivery. Through the second option, the customer will be able to change the delivery date at their home in case there is no availability on the scheduled day. Finally, the recipient will be able to choose the time slot that best suits them for the delivery of their order.
You can see a complete summary of the new service in this video that we leave you below.
The importance of customer experience in logistics
According to Nacex, “51% of digital shoppers would not buy again after a bad shopping experience”and 52% leave it reflected through the (Source: ).
Logistics has become a very important part of the online purchasing process, especially if we take into account the dizzying growth of the eCommerce sector in recent times. The purchase process does not end until the customer has their product at home, and their level of satisfaction will determine whether or not they will buy again in that specific online store.
That is why the big brands, companies and logistics companies seek increasingly flexible measures and solutions that guarantee a good shopping experience for its customers. Let’s remember for example the (imaginative) to achieve deliveries on the same day.
But not only immediacy is what the user demands, but also flexibility in their schedules, their location… If a few months ago we were talking about the , today we can already talk about the materialization of some of these ideas in companies like Nacex, which without a doubt, has opted for greater customer satisfaction.
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