Next, we are going to see what are the most common problems that we can find in the Windows Store and the steps that we must take to solve it. We will have to check the date and time of the computer, the Proxy connection and use its troubleshooter. We can also choose to use the Registry Editor, reset Windows Update components, as well as update the operating system to its latest version or reset the Microsoft Store from scratch.
Update the date and time of the computer
One of the reasons why we could have failures when opening the Microsoft Store may be related to the fact that the date and time of our computer is incorrect, since the store tends to check if the real time coincides and is synchronized with that of our computer.
In the event that the time and date are not correct, we must go to Windows Settings, being able to access it using the keyboard shortcut Windows + I. Here we go to the “time and language” section and select “Set time automatically” otherwise we want to set it manually. Below we will find the option “Change the time automatically according to daylight saving time” that it is convenient to have activated.
Check the Proxy connection
If we use a VPN to connect to the Internet, it can cause us some issues with the Microsoft Store, so it is convenient to disable it or proceed to uninstall it. To do this we go to Settings by pressing Windows + I and click on “Networks and Internet” and “VPN”. Here we deactivate the option “Allow VPN through home use networks. Later we go to “Proxy” to confirm that within “Manual proxy configuration” the box “use proxy server is disabled”.
Use the troubleshooter and clear its cache
The Microsoft Store has its own problem solver that we can execute to check if the application is running correctly, and if it is not, it can correct its errors automatically. To do this, we will use the Windows + I keyboard shortcut to access Windows Settings. Here we go to “Update and security” and then select “Troubleshoot” in the menu on the left. Here we will look for the option “Microsoft Store Applications” and click on “Run troubleshooter”. A window will then open and start scanning for potential issues and attempting to fix them.
In case of using Windows 11, the tools to solve operating system problems (including the Microsoft Store troubleshooter) can be found in the “System” section, in “Troubleshoot” and in the “Other troubleshooters” section ». We simply have to find this tool in the list that appears, click on “Run” and follow the steps indicated by the program.
In the same way it is also a good idea clear cache from the Microsoft Store, which will help us solve problems that may have arisen with the installation or update of an application. To do this, we will press the Windows + R keyboard shortcut to open “Run” and here we will write wsreset.exe and click OK. Then a blank window will appear which means that you are clearing the cache. After a few seconds the window will close and the store will open automatically.
Delete the files from the Windows LocalCache folder
In the event that the local Windows cache is too full, this may lead to problems when using the Microsoft store by creating different internal conflicts within the system. To solve it we must activate the Windows + R keyboard shortcut and write » %localappdata%«. Press Enter or the OK button.
Then we will have to navigate to the following route:
packages/Microsoft.WindowsStore_8wekyb3d8bbwe/LocalCache
Finally, we delete all the contents of said folder.
Scan Windows PC for malware
We must know that the current malicious codes can affect all kinds of components and elements belonging to our operating system. This is something that of course extends to something as important in it as the official application store. This is a way to limit the use of Microsoft software by attackers, and it can do us a lot of harm. With all this, what we want to tell you is that the blocking or malfunction of the Microsoft Store can be caused by a virus that has crept into our computer.
Therefore, at this point, the best thing we can do is carry out a complete analysis of the entire operating system in search of these malicious codes. It is worth mentioning that for this we can use the security solution that is integrated into the system itself and that Microsoft offers us by default. Specifically, we are referring to Windows Defender that is running at all times on our computer if we wish. Obviously this is an element that first of all we should update through the functionality of windows update.
From there we can carry out a complete scan, we should try to avoid the quick scan in this case, in order to locate the malware that may be affecting the Microsoft Store. In any case, this is something that we can also carry out with any other antivirus that we have installed on the computer. The important thing here is that whatever solution we choose, it is updated and we configure it to run a full scan of the entire system. OS.
In the event that the chosen security solution detects one or more malicious codes in our team, we could come to the conclusion that they are the cause of the error we are talking about.
Edit the connection error log
Editing the registry is a good idea if we receive a connection error message when entering the Microsoft Store, downloading or updating an application. These modifications if done incorrectly it can lead to problems so if you’re not sure don’t use it. To do this, we will press the Windows + R keyboard shortcut to open “Run”. Here we will write regedit and click OK. Now the Registry Editor will open and in the menu on the left we select the folder path
HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/NetworkList/Profiles
Next, we’ll right-click on Profiles, select Permissions, and click Advanced. Here we need to check all child object entries and click OK. Finally, we reboot the system to check if the problem has been resolved.
Reset Windows Update components
If we have problems updating the Microsoft Store or applications, we must reset the Windows Update components. To do this we must download a Microsoft script in a ZIP file from . Unzip it and right-click on the file ResetWUEng.cmd and select Run as administrator. We press Y then the Enter key to confirm. Next, we press 2 to select Reset Windows Update Components and then Enter to confirm.
Update to the latest version of Windows
This is a simple step, but very effective that will be of enormous help to us on multiple occasions. This is mainly because there are many elements that are part of Windows that can fail if we have not updated the system. The reason for this is given by the enormous number of changes that Microsoft itself is gradually introducing into the operating system. This can result, in some cases, in the incorrect functioning of elements as important as the Microsoft Store that concerns us in these lines.
Therefore, and to avoid problems, it is best to keep the system duly updated. And not only for functionality reasons, but also for the safety of our team and your saved data. To do this, all we have to do is go to the Settings application through, for example, the Win + I key combination. Thus, in the new window that appears, we go to the section called Update and security.
On the left side of the interface that appears, we see one of the options that corresponds to Windows Update, which is what interests us now. In this way, at this point, we have more to click on the button Search for updates In case we have any pending to download and install on the PC.
Delete the last update
Installing each and every one of the different updates that Windows releases is very important as our team will improve stability as well as fix the different security issues that have been patched. However, in very rare cases, updates do not sit well with all computers and cause a problem with the performance of certain applications or Windows functions. If our computer has recently been updated and since then we have started having problems with the Microsoft Store, we must uninstall the latest update and check if this is the cause of the problem.
To do so, we go to the section Update and security from the Windows configuration options (Win+i), and click on Windows Update. In the section on the right, click on View update history and, by date, we locate the last one that we have installed on the computer. When clicking on it, the option to uninstall from the computer will be displayed. Once uninstalled, we restart the computer for the changes to take effect and we check again if the problem with the Microsoft Store has been solved.
Change DNS address
One of the most common Microsoft Store problems can happen if our PC connects to the Internet through certain DNS servers that are automatically assigned by our ISP or home network settings. Therefore, it may be convenient to change the DNS address.
In Windows 11
To change the DNS address in Windows 11 we are going to press the keyboard shortcut Windows + I to access Settings. Later we click on Network and Internet and click on Properties at the top of the window. Next, within the DNS server assignment section, click on Edit.
Now we click on the drop-down menu and select Manual and then change the slider in the IPv4 section to the Enabled position. In the preferred DNS box we enter the address 1.1.1.1 which is Cloudfare’s universal DNS resolver and click OK to check if the Windows Store is working again. Also, we can use other Google public DNS like 8.8.8.8 and 8.8.4.4
In Windows 10
To change the DNS in Windows 10, press the Windows + I keyboard shortcut to access the Settings panel. Click on the Network and Internet section and then on Change network options…
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