Almost all of us shop at Amazon nowadays. It is very convenient to open the browser, search for what we want, buy it, and the next day have it at home, also cheaper than in other stores and with free shipping. However, online shopping does not always go the way you want. And it is that, although Amazon is one of the most reliable stores, from the moment we place the order until it arrives at our house there are many factors due to which the shipment can go wrong. And then what do I do?
The first thing to keep in mind is that, although all customers should be treated equally, when it comes to having a problem and looking for solutions, they usually receive better responses and solutions than users who are not subscribed to the program. Also, the longer we’ve been on this plan, and the more we buy, the better care we’ll receive. This is something that the company has never admitted, but it has been proven several times already.
When buying on Amazon, when we have a problem, the company will try to give us a solution as soon as possible. Regardless of whether it has arrived in poor condition, we have made a mistake when buying it, or even if it has not arrived, Amazon will try to provide us with a solution. But also, according to his Terms of Servicewe are entitled to compensation that, almost always, is equivalent to the value of the product we have purchased.
When to request a refund
The policy of use and hides many secrets. And one of them is the one we are seeing in this article. Thanks to him, if we are buying any product in this store, and it does not reach us, we will be able to contact them to find a solution.
It may be the case that but, in reality, it is not so. At this point there may have been several cases: a logistical problem, a loss on the part of the delivery people, or that they have left it in another place (to the neighbor) and that, if we get along badly, they no longer return it to us.
Amazon has the obligation to deliver the package to whoever bought it, to the recipient. Therefore, if we do not have it, then we must contact them. They will almost always ask us to Let’s wait a few more days to see if it arrives. But, if after these two or four days we still do not have the package, we must contact customer service.
When exposing the subject, they will offer us several solutions. For example, forward the packetor offer compensation in the form of a gift certificate. But, what they almost never offer, and have an obligation to offer, is a full refund of the order. In addition to compensation for the damage caused (which can be a check for 5 euros to spend). In the event that Amazon tells us that “it cannot do anything”, we must refer precisely to these terms and conditions of service.
Deposit in the bank or in the Amazon account
Once we have managed to get the e-commerce giant to agree to return our money, we can find ourselves in a situation like the one we are mentioning now. Both in this type of returns and in those that we carry out on products that we have received, but we are not convinced, the store gives us the possibility of depositing the money in the bank card with which we paid, or in our Amazon account.
The main difference between the two modalities is the time of availability of our money. We will receive this amount in much less time if we request that it be entered into our store account. Therefore, if we plan to buy here again, this is a much more interesting option than receiving the disbursement in the bank account.
And what happens if it is not Amazon who sells?
We always We recommend buying products sold and shipped by Amazon, since it is how we will have fewer problems and with which we can take advantage of the advantages like the previous one. But, if we buy from another seller, we are not going to be stuck either.
If the package does not arrive, or arrives with poor quality, what we have to do is contact the seller and try to reach some kind of agreement with him. In case you don’t get it, amazon will step in to find the best solution, always defending the buyer. In this way, we will almost always get a refund of the product.