With a large increase in the number of users, Netflix is one of the most popular Internet transmission channels, sometimes surpassing traditional TV channels in favoritism.
However, users are affected by a series of problems and unexpected interruptions during its execution, one of the most common is the error code UI3012, learn to overcome this difficulty to continue enjoying this service.
What is error code UI3012
Actually, when the UI3012 error code appears, you don’t have a clear idea of why it happens, it is one of the many Netflix errors when trying to play it on the Windows operating system.
Freezing, blocking and interruptions when trying to run Netflix under Windows environment, It is the priority symptom when error code UI3012 appears.
According to reports, video transmissions have been truncated in Windows 10 and identified under the message:
Oops, an error occurred… Unexpected error
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Unexpected error has ocurred. Reload the page and try again.
There is no additional explanation in this message that indicates why this problem occurs; so what went wrong, why it affects the Netflix signal in your browser.
It is undoubtedly an annoying situation that deserves a prompt correction, if you want to continue enjoying the broadcasts of movies and web series, videos and in general all Netflix programming, without disappointing interruptions.
Correcting the UI3012 error code that appears in the Netflix ID when you start streaming requires prior identification of the causes that cause it. define the faults who are behind its unexpected and annoying appearance.
Causes of error code UI3012
Connectivity is the main cause After the UI3012 error code appears, if you experience network connection failures, there will obviously be no communication between your computer, desktop or laptop, and the Netflix signal.
Weak network signals They also cause this error to persist, restricting the reception of transmissions. A fluctuation in network signal strength affects all types of receptions or broadcasts that you try to initiate with your web browser.
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Another cause is related to software problemsspecifically with the functions of your web browser, it is necessary to keep the browser updated and adapt it to the requirements of the Windows operating system, to maximize compatibility.
Some browser add-ons or extensions They can also interfere with the execution of the Netflix service and cause the UI3012 error code to emerge.
Another probable cause is that this problem arises from the restrictions of Internet providers (Internet Service Provider ISP)which in their configurations limit the execution speed of content services such as Netflix.
Basically as you see, it is a problem derived from Communication failures between your device and the Netflix servicewhich requires reconnection or verification that the Internet, WiFi or wired signal is enabled.
Solutions to error code UI3012
Starting with the basics is essential when undertaking the solution of computer errors. Sometimes the obvious provides the most expeditious and effective solution.
In that sense, the obvious in this case tells us that we must do what is stated in the message attached to the error code UI3012: Reload the page and try again.
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So Initial solution: Reload the page and run the Netflix service once again. User reports have confirmed the effectiveness of this simple action.
Other essential solutions for common problems on Netflix are also specifically applicable to the UI3012 error code, regardless of whether it manifests itself on mobile devices (phone or ), on the computer or Smart TV.
These standard solutions that you can apply are: Check that the Internet connection is active, verify communication and correct operation between the and other devices.
Check your device’s compatibility with the Netflix service and also the web browser’s compatibility settings, and start again, run regular updates on the devices where you run Netflix.
Internet speed, Netflix has streaming speed requirements and if your device does not meet them, this may affect the loading of videos and content.
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And in relation to the Netflix service itself, it is also useful that you review the number of users who connect in the same period. If your connection is through the App, you must keep it in the most recent version to or iOS and finally you can check if you have reached the download limit.
In case these actions do not solve the error code UI3012, be patient and review each of the following methods that we will explain below.
Solution 1. Check the network connection
If you have found that the network connection available on your computer is slow or presents some instability, you should check the following points:
- If you use a public network, wired or wireless, check if it allows the use of Netflix. These types of networks can be configured to block streaming services.
- Check the bandwidth of the public network to which you are connected, it is possible that it is limited and does not allow services such as Netflix to run, causing error code UI3012 to appear. You must switch to a Private Network.
- If you connect to a mobile data network or satellite Internet, it is recommended that you change to another type of network. (DSL or Internet via LAN cable).
Solution 2. Change the network connection in use
A complementary action to the previous solution is to change the network you use to connect to the Netflix service and thus repair the UI3012 error code.
It is a simple way to evade the web traffic control and protection protocols implemented by , which may be blocking legitimate applications, including the transmission of the Netflix signal.
You just have to locate another available network point or implement access through your point . Connect to another user’s WI-FI It is also a good option.
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When changing the network, try running Netflix again to verify if the UI3012 error code disappears and works correctly.
Solution 3. Reset your network
The connection problems that can cause the UI3012 error code to appear are also related to changes in the network configuration; if you have activated the use of custom DNS, for example, failures may occur.
The same way You may experience difficulties when using a VPN or Proxythis may be solved by resetting your network, which you can do from the and .
to disable VPN and/or Proxy:
- Turn off the connection VPN and/or Proxy.
- Windows and in the search bar add the text Reset network and click on the result.
- In the next window click the option Network reset. Confirm for the change to be made.
- Restart the system. When you open the system again, run Netflix again. To check if the error code UI3012 is fixed.
Solution 4. Restart your network equipment
Whether you use a router, modem or play Netflix on mobile devices, smart TV or through a , this solution tells you in a simple way that you must reboot systems and network equipment.
You can apply this action if you have verified that the Internet connection works correctly and will allow you to verify if it is a communication failure between Netflix and your devices.
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Restarting your network equipment can eliminate the UI3012 error code due to its temporary error nature. To apply this solution follow these steps:
- Turns off the computer and the network equipment in use (Router, mobile, modem, Roku…).
- Unplug network equipment from the power supply, for at least 30 seconds (You can extend this up to about five minutes).
- Plug and turn on the network equipment again, wait until its indicator lights are set to normal mode.
- Turn on your computer or mobile device again and check, by starting Netflix, whether or not the UI3012 error code persists.
Note: All devices on the home network must be disconnected at the same time for at least 30 seconds, then reconnect them one by one.
Solution 5. Reset the router settings
This solution has small variations depending on the operating system version you use, it is a process to reset the router and network settings.
The process requires starting the session again, so you must have a username and password on hand as they will be requested to confirm the restoration. Follow these steps:
- Click on Start and go to Settingpress to open this option.
- In the search bar add the text: Network Reset and click on the result.
- In the pop-up window select the option Reset now.
- The team will restart.
- Now access Netflix again, through your web browser and check if the UI error code 3012 persists.
Solution 6. Directly connect the modem to your computer equipment
In the event that with your router connected to a modem you cannot resolve the UI error code 3012, try the modem directly to your computer.
To do this you need an Ethernet cable and follow these steps:
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- Turns off your computer.
- Connect the Ethernet cable to the computer equipment and then connect it to the modem.
- Disconnect the power supply cable of the modem for 30 seconds and connect it again, wait for the connection lights to return to normal.
- Turn the computer back on and run Netflix again.
If the UI3012 error code has been resolved, it is likely that the problem is in the router. It is advisable to reset or reconfigure it. You can ask for technical help to carry out this procedure.
Solution 7. Optimize your Wi-FI signal
When the connection signal of your device is made through the WI-FI system and you have verified that you have a very weak signal, it is very likely that this is the cause that the error code UI3012 appears.
It is essential then improve the power and intensity of your since weak signals are negative for connectivity and interrupt services such as Netflix.
To improve the strength of the WI-FI signal you can do the following:
- Check if the is enabled and in correct operation. Check if the failure occurs only on your device or with other users on the same network.
If it is a temporary failure, your device will connect itself again after a moment. If it does not happen, you must connect it manually. If you appear as connected to the WI-FI network but without Internet access, disconnect and reconnect.
- Change the location of the router. It is recommended that the router be located in a place close to the computer equipment, laptop or desktop, this helps to improve signal strength and reception.
- Place the router in a location…
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