If you’re having trouble streaming Netflix, you can usually trace the issue as a connection issue. Netflix doesn’t like you to stream using a VPN, using browsers that don’t support DRM, or using outdated apps or devices. However, one of the most common Netflix errors you will see is the Netflix error code NW-2-5.
This error code is a sign of a serious problem that indicates a problem when your device to Netflix servers. This could be due to a drop in or Ethernet, a server crash, or deeper problems with your ISP. If you see Netflix error code NW-2-5, you can by following the steps below.
What is Netflix error code NW-2-5?
The Netflix error code NW-2-5 is caused by a connection issue that prevents the Netflix app or website from communicating with the Netflix servers. If you cannot connect, you cannot transmit, resulting in error message NW-2-5 or a similar error, such as a generic “network error” message or a more specific error code (for example, M7111-1101 ).
This error is usually caused by a local problem. For example, if your connection drops somehow, Netflix won’t be able to stream. It could be an ISP failure, a disconnected Wi-Fi or broken cable, or a need to match domain names (like Netflix.com) with server IP addresses.
In rare cases, a Netflix outage could be causing the problem. You may see another error message under these circumstances, but it is likely a NW-2-5 message. If you want to check if this is the case, before you start troubleshooting.
While you’re most likely to see an NW-2-5 error code on a smart TV, you can also see it on any other Netflix-compatible device, from game consoles to smartphones.
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If you don’t know how to troubleshoot and fix the problem, below to do so.
Restart your device
Before trying a more drastic solution, you should try restarting your device. Turning it off and on again may seem like an IT help desk cliché, but it’s a good way to quickly reset your connection to the Netflix servers and restart a stuck or frozen Netflix app.
You can do this by using your device’s reset procedure. However, if you want to ensure that your device reboots completely, be sure to safely turn off the device and disconnect the power for a few seconds before turning it back on.
After restarting the device, repeat the steps that caused the Netflix error code NW-2-5 message to appear. If the issue is not resolved, continue with the steps below.
Check your network and Internet connection
Since an NW-2-5 error code usually indicates a connection problem, the problem is likely closer to you. You will need to verify that your network connection is working properly, if that is the case.
This is a two-part step, as you will first need to confirm that your device’s connection to your local network is stable and working properly. Start by verifying that you are connected to your network router without possible WiFi interference or cable breakage.
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If you use Wi-Fi, move closer to the router to ensure the fastest speeds and most stable connection.
Most Netflix-enabled devices (like smart TVs) have a network diagnostic test you can run to verify that your connection is working. Please refer to the user manual for more information.
If your network connection is working, the next step is to check the connection between your local network and your Internet Service Provider (ISP). You can quickly verify this by using another device on your local network to test it. For example, use your PC to visit the Netflix website or use another device to load the Netflix app.
If the Internet connection is not working, check if you can solve the problem yourself by restarting the modem and verifying that all cables (including Internet cabling) are connected correctly. If you are unable to resolve the issue, consult your ISP for further assistance and possible repair options.
In case of a Netflix connection emergency, you can use your smartphone and use your mobile phones to stream Netflix. However, you’ll need to check that your network provider allows it and make sure you have a big enough data cap to stream Netflix at no additional cost.
Switch to a public DNS server
To read this article, your web browser uses the Domain Name System (DNS) service to translate the domain name (online-tech-tips.com) to the correct web server hosting this page. Your Internet Service Provider provides DNS servers to allow you to load websites and web services.
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Netflix is no different: without DNS, the Netflix app or website would not load. Unfortunately, ISP-provided DNS servers sometimes fall behind, with common outages and unresolved issues. In that case, you will need to switch to a public DNS server.
Public DNS servers are offered by various public sector organizations and technology companies, including , to bypass problematic DNS servers from ISPs. If your ISP’s DNS servers are slow or not working, you can use a public DNS server like Google’s 8.8.8.8 and 8.8.4.4 instead of solving the problem.
You can use the Settings menu, while users of They can use the System Preferences app to do this. However, the steps to change the DNS server on “smart” devices, such as a TV, vary by manufacturer and model.
If you are unsure, consult your device’s user manual for more information on .
Make sure your connection allows streaming
In some parts of the world, Internet service providers will actively try to limit or prevent Netflix and its competitors from streaming, causing the NW-2-5 error message to appear.
This typically occurs in areas where the ISP’s network is poorly maintained, oversubscribed, or lacks the bandwidth capacity to handle multiple streaming users at the same time. This can also happen with certain types of connections, such as mobile data connections, where the available bandwidth is limited.
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Some countries will also block Netflix by choice for political or social reasons when Netflix content is deemed inappropriate to view.
Unfortunately, there really is no easy way to fix this problem on your own. While you can use a virtual private network (VPN) to hide network traffic in some cases, VPN connections can experience throttling and blocking attempts in areas where streaming is often blocked or throttled.
If you’re unsure whether this is the case or not, first contact your ISP to see if Netflix traffic is being blocked or throttled, as well as search online to research your ISP’s stance on streaming. . It may be necessary to consider switching to another provider as an alternative solution (where possible).
Ask your ISP (or Netflix) for help
If you are sure that your device, network settings, and internet connection are working properly, you should seek help from your ISP for further help and research.
An ISP may perform more detailed tests on your connection. If there is a problem with the connection between your local network and Netflix, the ISP can determine if the problem is due to an issue on their side (such as the faulty DNS servers mentioned above).
If the fault cannot be located, you should also contact Netflix customer service. Netflix may fix a particular bug or issue with an app on your device and release a fix, for example.
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You can visit Go to the website to request additional assistance using the live chat system or phone support line, depending on your location.
Fix common Netflix problems
If you see a Netflix error code NW-2-5 message, the most common cause is a problem with your Internet connection. If your connection is intermittent or unstable, you may need to consider using another connection or contact your ISP for further assistance.
If you can’t stream well on Netflix, consider downloading Netflix shows and movies elsewhere for offline viewing. Once it’s up and running, you’ll be able to enjoy some of the best Netflix original series and movies, or switch to an alternative streaming service like Prime.
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