How to recover a Telcel number: unregistered and with or without chip

If you wish recover your Telcel numberyou should know that you have various alternatives to receive calls and text messages again.

Thinking about it, in the next article we will show you all the methods you have to achieve it, which are easy and quick to execute.

How to recover a Telcel number?

After a period of time in which no activity is recorded on the chip, it is very likely that your number will be deregistered. If you still have the chip on your mobile and you want to recover your Telcel number, you can do so through customer service by following these steps:

1. Dial *264 to access the Customer Service menu.
2. Choose the option “Activate my line“.
3. You must explain the reason for which you want to reactivate your line.
4. At this point you may be asked Additional Information to carry out the procedure and you will have already achieved it.

How to recover a Telcel number in person?

If your number has been canceled, you can restore it in person through the following step:

1. Go to a Telcel Customer Service Center with an official identification (INE), IMEI Code, Suspension Key and CURP.
2. Subsequently, asks for recovery of your phone number.
3. You will have to wait for a manager to verify that the line was not established to another person after it was lost.
4. Afterwards, you will have to deliver the documentation pointed out.
5. When validating your data as the legitimate owner of said service, it will be necessary that you proceed to carry out a recharge for $20 pesos or purchase a new postpaid plan.
6. This way, your number will be reactivated to be used again.

Note– This procedure can be performed to regain access to an inactive line due to lack of use.

How to recover a Telcel number on another chip?

If you lost your chip, you can use another one to recover your old number. To do this, you have to follow these steps:

1. Write down the code found on the bottom of the new chip.
2. From a cell phone with the old chip, send an SMS to 8686 with the code of the new chip.
3. You will receive a text message with number of folio to use.
4. Then, you will need to wait for the port to be processed.
5. Finally, you will receive a second message that will confirm said action.

How to recover a lost or stolen Telcel chip?

When the mobile phone has been lost or stolen, it must be reported to Telcel to be blocked. Once done, take into account the following procedure:

1. Visit a Customer Care Center Telcel and ask a manager to help you recover your number.
2. Present your IMEI code along with your official identification (INE).

Note: In case of recent losses without being reported to the company, you have the option of executing this process together with the report, during the delivery of your INE.

When the SIM card has been lostit will be essential to follow the procedure detailed below:

1. Go to a Telcel Customer Service Center.
2. You must report your chip as lost to some manager or advisor.
3. Request SIM card renewal with the number you already had.
4. Generally, it is necessary that answer various questions about you as the owner of the telephone line.
5. Then, present your INE and IMEI code.
6. Once they have validated your information, you will receive your new card.

Note: You must reactivate it again on your device with said chip, so that you have access to your same number.

How do you know if a phone number has been canceled?

Before proceeding with any type of action, you can check the availability of your SIM card by make a recharge of $20 pesos to verify whether it is effective or not and thus determine if the service is still available. Likewise, you can call the number you want to recover.

Inactivity and cancellation of number

It should be kept in mind that, when 120 days pass without having recharged, your Telcel line will go into a state of inactivity. However, if 240 calendar days passthe telephone number will reach a suspension phasewhich will disable the execution and receipt of calls, text messages and the use of mobile data.

However, if you top up your balance or purchase a postpaid plan within 240 days, you will have the opportunity to reactivate your SIM card.

With the aforementioned alternatives, you can easily recover your Telcel line through short steps.