Whether you are a customer or a seller, having your account blocked can be quite frustrating. For customers, this could mean not receiving their Amazon orders or being blocked from other services like Fire and Kindle. For sellers, this can affect their bottom line as their business is not operational until the issue is resolved.
If you were looking for a solution to recover a locked Amazon account, you have come to the right place. This article explains why your Amazon account was blocked and how .
5 reasons why your Amazon account has been blocked
If you get the “Your Amazon account is locked and orders are pending,” The first thing you should do is not to panic.
Preventing unauthorized transactions and preventing fraud are the main reasons why Amazon blocks an account. Amazon has a system to immediately detect certain suspicious activities. Here are some of the reasons why your Amazon account could be locked:
1. Provide Amazon with false information
Entering false information is one of the most common reasons why most Amazon accounts are blocked. Amazon has many ways to verify that you have provided a fake name, shipping address, billing address, and other important information.
2. An unusually high number of orders for a new account
Amazon has an anti-fraud system that detects unusual activity, such as a high volume of orders from new accounts. One way to avoid triggering this safety net is to limit your order volume to 30 orders per day in the first few weeks of activating your account.
Read Also
3. High volume of returns
Another red flag Amazon sees from its sellers is average product returns. Returns are usually free for buyers, but it costs Amazon to pay for shipping. So pay special attention to product return times and try to minimize them.
4. Unusual gift card activity
Gift cards are one of the best ways for some stores to attract customers. However, Amazon is quite strict with them and tries to regulate them as much as possible. If you just created an account it is best not to buy a gift card at least until you prove yourself on the platform.
5. Use different IP addresses with different locations
When you open your Amazon account in different places and use different IP addresses, Amazon will likely assume that your account has been hacked. This scenario is doubly true if orders are placed outside of your usual operating area. So be careful when sharing your Amazon account with someone else.
How to Fix Your Amazon Account Locked Out Issue
Amazon often cites the reason why your account was locked. Once you know why your account was closed, the only way to unblock it is to prove that you did nothing wrong.
These steps involve contacting Amazon and uploading relevant documents to prove your case.
1. Contact Amazon via email
The first thing you should do when your account is locked is to check if you have received any emails from Amazon. If you received an email from an account specialist, you can respond directly by email.
Read Also
Be sure to attach the documents and information requested by the account specialist. If you haven’t received an email about it, follow these steps.
- Open your favorite browser and go to page.
- On the page of click Need help?
- Then click Other connection problems.
- Then select Account and sign-in issues. Then click I can’t in my account.
- Finally, write an email about the problem you encountered and request it to be restored. You should receive a response from Amazon regarding next steps within a day.
2. Contact Amazon by phone
Call +1 (206)-266-2992; if you are one of the If you live outside the United States, the number to call is 1-888-230-4331. When the answering machine asks you what type of account you are using, choose the second option if you are a Prime member.
Then do what the supervisor told you during the verification process. You can also explain your situation and why blocking your account was a mistake.
In most cases, the supervisor or account specialist asks the client to provide certain documents or information, such as:
- Your Amazon account number.
- Bank statement with the credit or debit card you are using for payment. They may also require your billing address.
- Gift card receipts; if this was the issue that blocked your account.
- Proof of your standard delivery address, such as your electricity or water bill.
3. Contact support via live chat
If you want another way to contact Amazon, try contacting support via online chat. This is the proper process to contact Amazon through this channel:
- Sign in to your Amazon account. Once you are logged in, select the Contact Us button.
- Then click on the Start Chat Now button. From there, you should compile a message that tells you your problem and when it happened.
- Amazon will provide you with an account specialist who will ask you to provide verification details.
- You can enter the requested information directly. For documents, you can send them as an attachment or by email.
- Once your case is reviewed and verified, you will see your account restored within the next few hours or a few days.
4. Upload documents directly to Amazon
Provide the necessary documents proving that your name, shipping address, billing address, etc. are legitimate ways to unlock your account. Before sending these documents, make sure you are using your registered email account .
Read Also
- open yours Email by entering your credentials.
- Look for the confirmation email of the last shipment of your order.
- Click the link to temporarily access your account. It should show the crucial information in addition to the order details.
- Open one of the product pages and try to purchase it. if you see the “Your Amazon account is locked and orders are pending,” so you’re good so far.
- Select the add document button.
- Upload all necessary documents.
Phone calls and chat are the fastest way to reach Amazon because there is a customer representative on the other line. An email is also a good option, although it is much slower and can take up to two days to get a response.
In the meantime, we recommend that you do not fax your application as it may end up in the wrong department. Depending on the severity of the violation and the channel you used to contact Amazon, your account may be unlocked within a few days or a few weeks.
How to avoid blocking your Amazon account
Below are some best practices to minimize the risk of Amazon blocking your account in the future:
1. Avoid using the Prime service
If you have a dropshipping business, it is best not to use the Prime service. Amazon pays for shipping costs, which means it takes them more seriously than its other services.
2. Only buy items at low prices
Once you’ve created your account, don’t buy expensive items right away. Start with cheap purchases to minimize your losses if Amazon blocks your account and deletes your orders.
3. Limit gift card transactions to $200 per day
As mentioned above, Amazon doesn’t want a lot of gift card transactions, especially from new accounts. By limiting the number of redeemable gift cards you purchase, you minimize triggering the fraud detection system.
Read Also
4. Create backup accounts using a VPN
If you access your account outside of your home country, use a virtual private network (VPN) when using your login credentials.
Creating multiple accounts also minimizes the risk of your business temporarily closing if one is locked. you should also be blocked.
Amazon account is no longer blocked
Once Amazon restores control of your account, you must comply with the platform’s terms of service. If you are an Amazon seller, you should also explain the issue with Amazon to your customers and make sure it has been resolved.
Finally, verify your billing information, billing address, linked credit card, etc. to make sure everything is in order.
If you want to know other articles similar to Is your Amazon account blocked? 4 ways to fix you can visit the category.
Facebook Comments
Disqus