Movistar bill: where to see your bill online and how to download it

Everything you need to know about your Movistar bill. We explain what information it includes and how to consult and download Movistar invoices for companies and individuals.

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Where to see your Movistar bill?

Movistar is one of the largest telecommunications companies in Spain that offers Internet, mobile, landline and television services separately or together in the . Each month, the operator issues an invoice to its customers with all the information about the services they have contracted.

For see Movistar invoices You can use one of the following methods that the company makes available to its customers:

See your Movistar bill online: from , in the “View invoices” section, you can consult your invoices for the last 12 months. To access you have to click on the “Access my movistar” button that you will find on the operator’s website.
Consult Movistar invoices from the app: Another way to see your bills is by accessing your customer area through the Mi Movistar app with your mobile. From this application, within the “View invoices” option, you will be able to consult the same information as if you accessed from the web.
See a Movistar invoice in the email: every month Movistar will send you a copy of your bill in PDF format to your email. You can view and download the document on your mobile or on your computer.

Currently, the Movistar invoice is electronic so that you can consult it, download it or print it whenever you want. In addition, it has the same legal validity as the paper invoice. If you want to request that they send you your paperless Movistar invoiceyou can do it from your customer area.

The companies that have Internet, telephone or TV services in their services can also consult Movistar invoices in the same way that private clients do.

How to download a Movistar invoice?

The blue operator offers its customers the possibility of download their invoices when they need it. In this way they can file them online on their computer or mobile and even print them to consult them on paper.

If you need download your Movistar bills You just have to access your My Movistar customer area from the web or the app and follow these simple steps:

Click on “View invoices”.
Select the bill for the month you want to download.
Enter “See invoice detail”.
Click on the Download button.

*Independent advisory service

What does my Movistar invoice include?

The Movistar invoices they have a lot of data where they specify all the details of consumption. In order to better understand the invoice, we explain the most important sections shown in the following image:

The invoices issued by Movistar can be for rates, now called “miMovistar” or for Internet only, mobile only or company invoices, depending on the services contracted.

You must bear in mind that the Movistar Fusion invoice it will be much more complete, since it includes all the details of the consumption of each service.

For example, in the Movistar invoice of those clients who enjoy the service of , all the channel packages that they have contracted will appear as the package Or if they have any. In the event that they have the rate, it will also appear on the invoice.

in this kind of Movistar invoices you can find the following sections:

Billing period, one calendar month, and invoice collection date.
Services included in the contracted rate.
Breakdown of fees to be paid on the invoice.
Total final price with taxes included.
On the following pages of the Movistar bill you will be able to see your consumption in detail, the evolution of your consumption, the discounts that you have applied…

See also ▷ Movistar stores in A Coruña

Free services such as , where you can watch and other exclusive streaming channels, as well as platforms independent of the operator such as will not appear on your miMovistar invoice.

The Movistar one, as well as the equipment that the operator gives you when you sign up, will not appear on your first Movistar invoicesince these devices are provided as a transfer, that is, you will have to return them once you unsubscribe from the company.

Movistar invoice for companies: all the details

If you have contracted one, you can consult your company invoices in the same way as individuals, through the My Movistar customer area or from email.

In this case, the Movistar Empresas invoice It includes the same information that we have explained above, although it also has some special features such as the following:

It includes explanatory billing graphics and configurable tables to be able to see in more detail the monthly consumption of each service.
You can download your company invoice at any time with full legal validity.
You have the option of the phonebook to be able to personalize and organize the telephone numbers that you have called.

How to claim a Movistar invoice?

If you have received your invoice and you do not agree with any of the information shown, you can file a claim so that Movistar customer service can review it and offer you a solution.

For claim a Movistar bill You have to access your customer area from the Mi Movistar app or the web and fill out a form. The operator will inform you of the status of your transaction within approximately 48 hours.

If it is necessary to open a claim, Movistar will give you a reference number to be able to follow up on it. In about 7 or 10 days you will receive the resolution of the claim by postal mail.

You can also call customer service to have them review your bill or give you additional information about your receipt, although the procedure for placing a Movistar invoice claimYou won’t be able to do it over the phone.

Frequently asked questions about Movistar billing

He Movistar billing cycle It runs from the 18th of one month to the 17th of the following month. The day of issuance and collection of invoices depends on the type of service you have contracted:

miMovistar (Fusión) rates: invoices are issued between the 1st and 4th of each month and are collected during this period.
: The payment is made on the 1st of each month.
: the billing date depends on the date on which the service was contracted. You can see the exact billing day at the top of your bill.

In this way we see that there is no exact date on which you will receive your next Movistar billbut this will depend on the contracted service.

If you want to know if you have invoices pending payment with Movistar, you have to access your My Movistar customer area. Once inside, enter the “Invoice” section and then “Pending payment”.