My O2: access and management of the Customer Area and O2 app

If you are a customer of the you can manage all the related services through the my O2 App. Remember that My O2 for PC is not available and you can only access it from your mobile device.

Index:

What is My O2 and how to access it?

My O2 is the name given to customer area of ​​the operator O2. From this private area, O2 customers can manage and modify the services they have contracted with the company without having to contact customer service.

O2 does not have a client area in the web version. Therefore, it is only possible to manage the contracted services from the O2 application.

How can I access my O2?

You can access My O2 through your app in two cases:

1. if you are the headline of the line.
2. if you are the user of the mobile line.

For this reason, the form of access My O2 changes depending on whether you are the owner or the user of the mobile line with which you want to enter the O2 application.

if you are the O2 line holder:

1. To access the My O2 app you must choose the ‘With Password’ option.
2. Enter your identity document (NIF or NIE) and the corresponding password.
3. O2 line holders have access to information on additional lines, as well as the invoices for each of them.

if you are the mobile line user:

1. To access the My O2 app, select the ‘With your mobile’ option.
2. Enter your mobile number and accept access to My O2.
3. The users of the O2 line will be able to see the consumption of your line, but not the information of the rest of the lines or invoices, since this can only be consulted by the owner.

What are the advantages of My O2?

He O2 customer area It will allow you to control from the app all the details of the product you have contracted. Therefore, O2 customers will be able to consult from the app:

• The contracted product: fiber and mobile or only mobile. In addition, you can make changes to them.
• Landline phone usage.
• Mobile data consumption.
• Consumption of calls from the mobile line.
• SMS consumption of the mobile line.
• Other extra consumption such as calls not included in your O2 mobile rate. For example, a 902 or international numbers.
• Visualize my o2 bill or download it in PDF.
• Add an extra mobile data bonus.
• My O2 speed test: measure the speed of your or the 3G/4G network to which you are connected.

Remember that in order to access My O2 you must .

Sign up for My O2

Once downloaded the My O2 app from Play Store or App Store follow these steps:

1. open the My O2 app and click on ‘Sign in to My O2’.
2. Enter the NIF or NIE of the holder, including numbers and letters, without spaces. For example, 00000000T.
3. add phone O2 line owner’s mobile. If you only have fiber contracted, write the contact mobile phone number.
4. Fiber and mobile or fiber only customers will receive an SMS with a security code that they will have to use to create their password.
5. Customers who have only contracted a mobile line will be sent the final password by SMS.
6. Go back to the main page and log in by entering the owner document and password.
7. If you don’t log out, the next time your profile will open directly.

App My O2

To download the My O2 app and install it you will have to have a terminal Android 5.0 or higher or iOS 10.0 or higher.

Remember that this application is only available for mobile devices, since it is only compatible with Android or iOS. You cannot, at the moment, access My O2 web.

For download the My O2 app:

1. Search your App Store or Google Play for ‘My O2’.
2. Click ‘Get’ or ‘Install’ My O2.
3. Download My O2.
4. You can now register by following the steps indicated above.

if the My O2 app not working You can write an email to or on their free number, 1551.

For all these reasons, the results are very positive and the procedures that it allows you to carry out online are highly valued.

How to see your consumption from My O2?

From My O2 you will receive a notification when your invoice is available. At that time you can access your customer area and consult my O2 invoice or download it in PDF.

1. Enter My O2 with your username and password. If this is the first time you access, see how sign up for My O2explained above.
2. Access the ‘invoice’ tab. You will see it in the lower left with a document icon and the € symbol.
3. Select the month of the invoice you want to consult.
4. Choose the line you want to consult and you will see a breakdown of consumption.
5. If you want to download one, click on ‘Download PDF’. Select the download option you prefer: invoice summary, consumption summary or consumption detail.

If you want to switch to O2, but do not want to lose your current phone number, you will need to make a .