The It is vital for our routine functioning both at work and at leisure. Therefore, any connection error can easily ruin our day and complicate our plans. One of the most annoying errors is the message remote computer or device does not accept the connection when running Windows 10 Troubleshooter.
This may result in you having no internet connection at all or an intermittent or poor connection, usually caused when the LAN (Local Area Network) settings have been changed or configured incorrectly. But don’t worry, here we will show you the solutions so you don’t have to see this message anymore.
The remote computer or device does not accept the connection
When we receive the message “the remote computer or device does not accept the connection” the first thing you should know is that this has multiple causes that we must verify before deciding which steps we should take. However, this error message appears when there are errors in the network configuration or proxies have been changed incorrectly or are enabled in the browser.
The reason may be some malware or virus attack that has altered said configuration automatically to prevent you from connecting to the network, it may also happen that the Firewall is not working correctly or that due to user error the network configuration has been changed.
Whatever the error that caused the “the remote computer or device does not accept the connection” message, here we will show you the best alternatives to solve this problem.
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Solution 1. Disable the proxy
A proxy is a service that serves as an intermediary between a user and a destination service, such as any web page, and thus filters the content between the two so that the recipient does not know that it is you who is requesting access to that particular web page.
Therefore, The proxy is vital for our browsing by making it more secure and reliable and thus not being victims of fraud or unsolicited offers. However, these can be the cause of the “remote computer or device does not accept the connection” error when these have been changed in Internet Explorer or any other browser you use.
So, the solution may come by disabling the use of the proxy, with the exception that the security of your browsing would be somewhat diminished, so we invite you before using any VPN service such as or those that guarantee safe and anonymous browsing.
To disable proxies in your browser, be it Internet Explorer or Chrome, you must follow these steps with slight changes between one browser and another:
- On the browser icon, press the right button and click on Internet Options
- Go to the tab Connections and then to LAN Settings
- Uncheck the option Use a proxy server for your LAN
- Go to the option Automatic Configuration and brand Automatically detect settings
In Google Chrome the only difference is that to access these options you must enter Settings and then Proxy Settings and follow the steps indicated above.
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Normally when you have a problem with the connection to a web page or you get the error “the remote computer or device does not accept the connection” the problem may be the browser. To do this, you can restore its original settings. we will teach you for both Internet Explorer and Google Chrome.
Internet Explorer
In order to reset Internet Explorer settings you must follow these instructions
- With the right button click on Internet Options
- Go to tab Advanced and select Restore
- Enable Delete manual configuration and select Restore
This removes any erroneous browser settings and should allow normal internet browsing.
Google Chrome
For the Google browser the steps are similar to Internet Explorer in terms of resetting the default browsing parameters. You will achieve this by following these instructions:
- Go to Setting by clicking in the upper right corner of the browser.
- Choose Advanced
- Then select System
- Choose Restore settings to their original defaults
Microsoft Edge
This is the new Windows browser that has replaced the legendary Internet Explorer with better features and stability and is one of the most used options today. In order to restore its original settings :
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Solution 3. Disable the Firewall
The Windows Firewall is one of the system tools to protect against malicious attacks that may harm it. However, it often blocks access to web pages, preventing proper functioning and access to the Internet.
Therefore, to prevent the remote computer or device from not accepting the connection, we can disable this option and thus be able to browse without the blocking caused by the system, which can be indiscriminate. Try disabling it and see if this resolves the issue.
- Open the Control Panel
- Go to Security system
- Choose Firewall
- Brand Disable Windows Defender Firewall for the Private network settings and Public network settings
Try browsing normally. If it works for you, you can leave the Firewall disabled with the exception that you must be very careful when browsing the web since you are more vulnerable to attacks from third parties. The same happens if you decide to deactivate the Antivirus since it may not be configured correctly and may be interfering with your internet connection.
For this reason, we recommend antivirus such as and which, in addition to protection, offer you several tools to make your browsing safer and faster.
Solution 4. Renew the IP
When you encounter the message “the remote computer or device does not accept the connection”, one of the best options is to renew the IP address that we use to connect since this can present conflicts with the servers and prevent our connection.
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The IP is the number assigned to our computer to identify where we are connecting from and if we have problems with said IP address we would not be able to make the connection. Therefore, we can request DHCP server of our to obtain a new IP by following these steps:
- In the Start menu go to Administrator
- In the Command Prompt window, type ipconfig/release
- After executing the previous command, type ipconfig/renew
- Close the Administrator
With these simple steps you should have a new IP address and be able to connect correctly to the internet.
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