What good is a smart speaker if it doesn’t answer your questions? One would rather get a simple Bluetooth speaker. To the disappointment of many users of Threw out, . When they issue a command, Alexa listens but doesn’t respond. If your Alexa also seems to be silent, this article will tell you why Alexa is not responding to you and how that Alexa is not responding.
Some Amazon Echo (Echo Dot, Echo Plus, Echo Show, etc.) users who encountered this problem suggested that the but does not work on that. For others, Alexa executes the command without responding to the user or confirming the action.
Let’s understand why Alexa gives you the silent treatment and several ways to make her talk.
1. Incorrect edits
The first thing you should try is to restart your Amazon Echo speaker. Often we make a certain change in the Alexa app and it doesn’t take effect immediately. Thus causing problems. For example, a user changed their Wi-Fi password and caused problems for Alexa. A simple reboot applied the changes and got the Amazon Echo voice back. To reset your Echo, unplug the device for 10-15 seconds. Then plug it in again.
2. Low volume
As far-fetched as it may seem, low volume could also be the reason why Alexa is not responding. Use the physical buttons on the Echo speaker to increase the volume. You can also issue commands like “Alexa, volume 5” or “Alexa, turn up the volume.” For the uninformed, Alexa has ten volume levels. Then you can go to volume 10.
You can also check the current volume in the Alexa app settings. To do this, open the Alexa app and tap Devices. Tap your device on Echo and Alexa.
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Change the volume in Audio.
3. Change the Alexa wake word
Or it is the name used to call Alexa. By default it is Alexa, but you can change it to Computer, Echo or Amazon. If Alexa isn’t listening to you, you may have changed her wake word.
For example, a colleague of mine changed the wake word to Computer and then restarted the Echo. Since resetting the Echo erased the customization on it, Alexa hasn’t responded to the previous wake word: Computer and that has left you clueless for a while.
Therefore, check the currently defined keyword. To do this, open the Alexa app. Access your Echo speaker from Devices > Echo & Alexa > (Your Echo device). Scroll down and tap Wake Word. Select the correct wake word.
annotate: The wake word is device specific. If you have multiple Echo devices, you’ll need to check them individually.
4. Connecting to an external device
If your Echo device supports connecting an external device, such as a speaker or headphones, you will need to plug it in once completely and then remove it. Sometimes your Echo thinks it is still connected to the external device due to improper removal of the device. Then you don’t hear anything from the Echo. So connect and remove the auxiliary cable from any external speakers or headphones to your Echo.
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5. Brief mode
Typically, when you ask or tell Alexa to do something, she responds with a confirmation command. If you use Alexa frequently, verbal feedback can sometimes be distracting. To make Alexa a little less talkative, Amazon has a special feature for its voice assistant called . When enabled, you will hear a single beep or buzzer after commands to do something.
This mode could also be the reason why Alexa is not talking to you. To fix this, you will need to turn off short mode. To do this, open the Alexa app and tap the three bars icon at the top. Choose Settings.
Scroll down to Settings and tap Voice Responses. Turn off the toggle next to Brief mode.
Pro tip: You should also try disabling voice response settings. Alexa can hear your voice as a whisper due to noise in your home. And therefore, she would respond in a whisper (or quietly) that would not be audible to you. Therefore, one might think that Alexa does not speak.
6. Tracking mode
Along with Brief mode, the on Alexa may also result in no Alexa voice. When you send a command to Alexa, it may beep (due to Brief mode) and continue listening (due to Follow mode). As a result, you might think that Alexa is not responding. But in reality, it does its job well. You can also try disabling Tracking Mode and see if Alexa works as expected for you.
To turn Tracking Mode on or off, launch the Alexa app. Go to Devices followed by Echo & Alexa > Your Echo device. Tap Tracking Mode. Disable it.
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7. Newly installed skill incompatible
Sometimes Alexa Skills may not work as expected, which may cause Alexa to go silent. Have you recently added a new skill to Alexa? Delete the newly added skill and check if after that.
To add or remove skills, open the Alexa app and tap the three-bar icon at the top. Choose Skills & Games from the menu. Go to your skills.
Tap the skill you want to disable. Tap the Disable Skill button.
annotate: Discover 13 essential Alexa skills for every Amazon Echo user.
8. Paired Bluetooth devices
Alexa not responding can also occur if your Echo is connected to a Bluetooth device. Audio would be routed through a Bluetooth device, specifically a headset. So, check the paired devices and make sure no devices are trying to connect.
To search for paired Bluetooth devices in the app, launch the Alexa app. Then go to Devices > Echo & Alexa > (problematic echo device). In your Echo device settings, tap Bluetooth Devices. Make sure no devices are trying to connect.
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Pro tip: You can also say “Alexa, turn off Bluetooth” to disconnect from any device.
9. Incompatible default music service for alexa
If you are trying to play music from a specific music provider and Alexa is not responding or playing the music, you will need to make that app a default provider. Learn how to set a default music service provider on Alexa.
Users who faced this issue were able to play the music directly through the music app like but when they asked Alexa to do the same, she didn’t respond. fix Alexa not playing music from Amazon Music and Alexa having problems with Spotify.
Stop silent processing
If Alexa is still not responding or you need to restart it repeatedly, your internet speed could be an issue. You can also try if the problem persists. Once you’ve reset it, follow our guide on how to set up your Echo like a pro and plenty of tips to fix Echo setup issues.
Next: Alexa can be used to call people and visitors. Find out how the two features differ in our next article.
If you want to know other articles similar to Why Alexa is not responding on Amazon Echo and how to fix it you can visit the category.
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