Hello Maud,
It is appreciated that when you make a query:
– Before opening a new topic, check if the solution is already in a previous message.
– Verify that your website is NOT closed for “maintenance”.
– Provide the “exact” URL of your website, where we can see the specific problem you are referring to.
– Try to document it as well as possible, with screenshots and specific links that point to the problem.
– Supported capture formats are .jpg and .png
– With a clear explanation of the problem that we can understand, if possible explaining in steps so that we can reproduce the incident or at least situate ourselves.
– Informing that version of Joomla! you use as well as the version of the extension that is affected in your specific problem, so we rule out vulnerabilities or incompatibilities of old versions.
– Any additional information that you consider important that we should take into account to help you better.
– That you make the query in the appropriate Category of the Forum, helps us to keep it more organized and that other users find the answers already given better.
– Do not make more than one query of a different nature to the problem treated in the same thread, it makes it difficult for technicians to answer and does not allow other users to correctly search for solutions.
– When you write a new forum post, write a meaningful “Title” for the post that identifies the problem, otherwise a simple “help please” doesn’t help to understand the problem or help other users to find a solution like the one you are looking for when you write this post.
– Do not write in capital letters, it is not netiquette.
Greetings and thanks for your collaboration.
Answered: 02/08/2013 12:42 am
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