▶ Why doesn’t Zepp sync data with my Amazfit GTR watch?

How to Troubleshoot Data Syncing Issues

The most interesting function of smartwatches is the ability to transfer exercise data to the phone. However, if you encounter an error, you might be wondering:

Why Doesn’t Zepp Sync Data with My Amazfit GTR Watch?

If you have your phone’s Bluetooth enabled and the Zepp app active, it’s supposed to be automatic, but it doesn’t always work correctly.

• If you see a connection failure, open the app and swipe down on the home page. This will reload the information in the app, potentially resolving any connection problems and restarting the attempt.
• If this doesn’t work, try closing the Zepp app and reopening it. There are instances where the application update gets stuck, and a restart resolves the issue. This often solves the problem of the clock not synchronizing.
• If the data still doesn’t sync, try restarting both the watch and the phone. This should solve the problem if it’s related to one of the two devices.

Why Doesn’t Zepp Sync Calls with My Amazfit GTR Watch?

It’s possible that the data is synchronized but the calls don’t arrive on your Amazfit GTR watch. This is often a matter of settings.

• To fix this, make sure that the call settings are correct. In the Zepp application, go to your profile and select your Amazfit GTR among the devices.
• Inside, navigate to Application Settings. On the Phone page, make sure “Call on the phone” is turned on. If it was disabled, that’s likely the reason for the synchronization issue. If it was enabled but failed, try disabling and re-enabling it to get it working again.
• Remember that for calls to synchronize, the watch must be correctly connected to the phone. If there’s a connection problem, try one of the methods to resume connection explained in the previous section.

Why Doesn’t Zepp Automatically Sync Data Until I Open the App?

In principle, the data of the Amazfit GTR should upgrade directly to Zepp without any action required. However, there are times when the data isn’t synced until we open the app.

• This is because the application must be active or at least running in the background while we have it closed for the data to be correctly synchronized. If we haven’t granted the application the corresponding permission to work in the background, Zepp will be inactive until we open it.
• Additionally, it’s possible that the automatic synchronization is hindered by low battery levels on either the watch or the mobile device. In this case, a battery-saving mode may prevent constant Bluetooth data transfer, causing the sync issue.