In general, when a phone has several years of use, it begins to generate certain failures that can cause it to be delete all your WhatsApp data. This too it can happen because for some reason you deleted the app, because the internal or external memory of the device is expiring, or perhaps because you are just changing equipment to a newer one.
But none of this should be cause for alarm to us, Because in any of these cases, all you want is to recover your information, or transfer it from the old device to the newer one.
That is why in this article we have prepared a complete guide for you so that you can correctly access WhatsApp backups and thus restore all your information safely.
Steps to restore and transfer all WhatsApp photos, chats and messages
Before you can restore all the information of WhatsApp Messenger you need to have a backup which we are going to create immediately following these steps:
- Enter WhatsApp and click on the button in the upper right corner with the three vertical dots, to access more options.
- Enter the tab “Settings”.
- After in “Chats and calls”. (Backup, history, background…)
- Finally we located “Backups” and we agree.
- Now we are going to set up account Google Drive, If you don’t have an active account, you have to click on “Add new”. we must also adjust how often to back up and the type of navigation with which it will be carried out, being the most recommended with WiFi for saving mobile data.
- if we want make the copy immediately we just have to click “Save”, because otherwise it will be saved at the time set by the system, which is at 2:00 AM. (before noon)
Restore from Google Drive
The process of restoring data from our backup is a bit out of the ordinary, as we there is no way to restore it manually, unless a failure occurs in the application and it tells you that you must restore:
- That is why what we will do is promote this situation uninstalling the app, We can easily do it by searching for it in the Play store and then clicking on “Uninstall”. Later, when the process is finished, we will give you “Install” again.
- We hope this ends and when we open again It will ask us to configure the telephone number, we must place the same one that we had assigned and confirm it with a text message or call.
- A screen will appear searching for backups, so we have to wait a few minutes. At the end it will ask us to accept the restoration, once this is done we will have all our data visible and recovered.
- On the other hand, If it is a device we must put the same email account that we used in the previous equipment and of course the same telephone number so that we can have access to restore our data from Google Drive.
It is important to know that for all these procedures we must have at our disposal enough space on the device, an excellent WiFi connection and sufficient battery on the cell phone or mobile.
Recover the copy from One Drive
The process with the Microsoft cloud is similar to that of Google Drive, but of course, with some differences, and that is that in order to save the information in One Drive we will need a Windows Phone device with version 8.1 onwards, so that it can be compatible with the app.
The process will be the same as explained above, First we must make sure that there is a backup copy, if not, we will create it in the same way by entering the “Wasat” configuration.
Once we know that there is a backup, when it comes to restoring that information on a Windows device we only have to enter the Marketplace or in this store, locate the WhatsApp application and uninstall it and then install it again.
When starting it, we must enter the same telephone number and it will give us the option of whether we want to restore it with a backup copy from One Drive, click “To accept” wait and go.
How to restore deleted WhatsApp messages and chats from backup on Android and iOS?
WhatsApp always saves on our device on the SD card, to be more precise, all the information from the conversations of the last week, so if what we want is to restore that data, the first thing we must check is that there is such a backup copy.
- We will know this by entering “Menu” > “Settings” > “Chats” > “Backup copies”. Here we will also see when the .
- Already checked that if there is a backup probably from the day before at 2:00 AM, just we must uninstall the application and then reinstall it from the Play Store.
- Now in the case of a device Manzana After an uninstall and install, automatically backup stored in iCloud; the cloud of these devices, will be restored almost immediately without any complications.
How to access WhatsApp backup on my Android phone or iPhone?
As we have said before, the backup copies will be stored on your Android or iPhone device of the last 7 days plus that of the current day; in case you make a copy that day manually. Therefore, to access any of these 7 copies, it is only necessary to make a small adjustment on our mobile. It should be noted that we will not be able to access in time before.
- To begin with, we must find the “File Manager” or the “File manager”, whatever is called in your team. In case you do not have one, you can download it from the store of your operating system.
- After this you must enter the SD card and at the end of the folders you will find “WhatsApp”, here you must click on the folder that says “Databases”.
- Now the work begins, in this folder you will find 7 or 8 files called “msgstore-year-month-day.1.db.crypt12”, each with the different dates of the last 7 days.
- Below this list will be a file called “msgstore.db.crypt12”, it may have another number at the end instead of 12, because usually this will go up over time.
What we will do now is select the last file and delete it, but not before having copied the name of said file in some note site, it can be on paper.
Immediately afterwards we must select any of the 7 files we have, depending on the date on which we want to recover the information of the chats, and we are going to search among the options to change the name, we will put exactly the same name that we had already written down on a piece of paper, that is, “msgstore.db.crypt12”, in our case.
After having done this with the backup of our preference We just have to apply what we learned previously, that is, uninstall WhatsApp and install it again from the App Store or Play Store.
In the event that from our mobile device we cannot modify the name of this, We just have to transfer this file to the computer with a USB cable, by Bluetooth or with an SD card reader, change the name to the one we said and finally return it to its position on the mobile and continue the procedure.
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