The terms and conditions of use are an unavoidable step in practically any application, social network or website that disseminates content, due to the fact that unless you agree to each and every one of these requirements, you will not be allowed to use the service.
It is no exception, this business network also displays the use contract with the terms and conditions that you must accept to be able to use the application, but that you rarely read, thus leaving you vulnerable to committing any infringement without your knowledge and risking losing your account.
Regardless of If you read the contracts of the applications you use, there are certain conditions in the WhatsApp Business contract that you should be aware of. to avoid breaking the rules and having your account suspended What are those conditions, you ask? Continue reading to find out.
Learn what are the most important WhatsApp Business terms and conditions of use that you should know to prevent your account from being closed
Within the WhatsApp Business Terms of Service we can find in its section number 6 the specifications on the acceptable use of WhatsApp Business services:
Don’t SPAM
The mass mailing of and it is punishable by the suspension of your WhatsApp account Business. This is an important rule that we find not only in this app, but in practically all of them, since SPAM is harmful to the user experience.
In the case of WhatsApp, SPAM is reportable and your promos will only be considered in this way if another user reports it or blocks your user because they don’t know you. This is important to understand because it helps you understand that the fine line between SPAM and organic advertising lies in the people you send it to.
For this reason, your growth strategy in WhatsApp Business must be as organic as possible, and make it so that people request your number instead of getting it for other purposes. Thus you will have an audience that wants to receive information about your products and special offers to which you can send advertising without it being considered SPAM.
Do not share inappropriate content
Any content deemed lewd, pornographic, threatening, suggestive, or infringing on proprietary rights will be considered a valid reason for suspension of your Business account. In this sense there is not much to say, it is important to maintain the values of your brand above all else.and sharing this type of content is not always.
You should also take care of spots or posters that may be considered exclusive or offensive to other culturessince in such a globalized world our message will reach all kinds of people.
Do not impersonate
any attempt to usurpation or substitution of identity by the WhatsApp Business user will be considered as fraud and will result in the suspension of your service. This can also cause you serious legal problems. although it is understood that you should not do them if you are a serious brand.
In this sense, things such as:
- Do not acquire or promote aggressive behaviors. Actions towards other users that, in light of WhatsApp policies, are considered harassment, violence, harassment, threats or intimidation, in addition to any conversation considered hate speech, or instructions to commit a crime, will be grounds for account closure.
- Do not distribute Malware. It is against the policies of use to deliberately or accidentally send viruses, malware, damaged files, anything detrimental to the function of the devices running the application.
- You do not use the Business functions for personal purposes. WhatsApp Business functions are only for use in small and medium-sized businesses, so their use for personal, family or household purposes will not be tolerated.
Do not hold WhatsApp responsible
Any action taken to put the integrity of WhatsApp or its servers at risk will be punished with the suspension of the WhatsApp Business service. All the actions mentioned in this list are just some of the possible reasons why your WhatsApp Business service may be suspended, and the possibility of your account functions being restored depends mostly on how serious the fault was.
Can I recover my WhatsApp Business account after it has been suspended?
Let’s suppose you already broke some minor rulethat you tried to open your account WhatsApp Business in unofficial clients like WhatsApp Plus and this produced a suspension, usually these suspensions are lifted automatically after a while, but if your violation was serious and you broke any of the conditions of acceptable use it will take a little more effort to retrieve it.
The most effective method at the time of recovery is to contact WhatsApp Business technical support for assistance, the ways to contact WhatsApp are:
- Fill out the contact form: The official WhatsApp website has the option to fill out an appeals form in which you must enter the requested data, such as telephone number and email, and explain in the text field that your account was suspended and that you are trying to recover it .
- Send an email to technical support: WhatsApp has an autonomous email designated for technical support, to use this option send a message from your email to smb_web@support.whatsapp.com specifying your phone number, without excluding your international prefix, specify the brand and model of your phone, declare your intention to recover your account, and add any information you consider appropriate.
- From the application itself: This means is native to the WhatsApp application and consists of uninstalling and reinstalling the app, entering the suspended phone number and pressing the support option. By doing this, the message that your account is suspended will pop up and it will give you the option to fill out a form with your data and send it.
The recovery process can take several days, And even after following all these steps, there is no guarantee that WhatsApp will restore your account functions.; everything will depend on WhatsApp and if it considers it right to return your account or not. The good side is that there is no limit on attempts and you can insist several times for any of the aforementioned optionsalthough one attempt through each option is more than enough in most cases.
The not so good side is that if after three days of having contacted technical support your WhatsApp Business account is still not functional, then you must give it as lost and create a new account in the app with a different phone number. In the latter case, no matter how frustrating your WhatsApp Business contact may be, a recommendation to minimize the damage if, in the worst case, the suspension is final and unappealable, is to keep a backup of your list of prospects in parallel.
Also, a useful trick that has worked on a number of occasions is to enter the WhatsApp Business number in the regular WhatsApp application, in the first attempts the message of the suspended number will appear, but after a certain number of attempts it will allow you to access your account and your business contacts.
The point of all these alternatives is keep in touch with your prospect list as far as possible, and also be able to inform them about the change in the company’s WhatsApp number so that they can approach them again.
Facebook Comments
Disqus