is one of the most famous digital sales platforms, which we can find available anywhere in the world. It is very normal that we have an account on this site, and that it is one of our sources of income.
Like all platforms, there are terms and conditions that govern the behavior of the person during their stay, where if we violate any of your insurance clauses our account will be closed.
To better understand this topic we leave you a complete guide, where we will explain the most common cases within this platform and what to do in each situation. We will also give you answers to some frequently asked questions.
What are the main reasons why I can’t access my Amazon account?
It is normal that we have an Amazon account, and it is blocked, although It’s not something we all take lightly. because it is our favorite Marketplace.
Do you really know why you can’t access your account? To help you clarify this situation, we recommend that you read below:
Password or username lost
East is the most common case. With such a busy mind and full of daily activities, it is normal for us to forget anything. But that is not why we should give up our Amazon profile as lost, because there are solutions that allow us to recover both username and password.
We can advise you that whenever you enter a password or a user, write it in an easy-to-see place. We do not recommend that it be a password, some name or identificationbecause it is highly vulnerable to large cybercrime.
So so you don’t forget anything, write it down in a notebook or somewhere you won’t lose it.
Not being able to use 2-Step Verification
two-step verification, It is an Amazon functionality that allows us to obtain greater security, where we must enter our password and the code sent to our cell phone, to add trusted devices.
If we cannot enter our account, because we never activated this function, or for another reason, the most recommended is to recover password and set up the account again.
account suspension
The suspension of the account is one of the most serious cases, since it is caused by the fact that the amazon tech team You believe that we have breached some of your conditions. To avoid this situation, we must sit down for a while and read all the terms and conditions of the platform, so as not to violate any clause.
Mostly, when our Amazon account is suspended, this send us an email informing us of the reason for the situation. However, the policies for sellers are much stricter and many times we may not know the reason for the suspension. To understand the situation a little more, We leave the most common cases:
- ODR (Order Defect Rate): This indicates the large percentage of bad opinions and reviews that we have received, being the cause of the comments and complaints of all customers, including in this percentage the returns that we receive. In order for us to be exempt from this blacklist, we must maintain an ODR percentage below 1%.
- Pre-fulfilment Cancel Rate: If as a seller we cancel different orders before shipping, it can negatively affect our profile rating. We must maintain that percentage below 2.5%.
- Late Shipment Rate: If for each shipment there are no comments confirming that the packages have been received, it gives a bad appearance and little credibility of our store, and so that our account is not closed, should never exceed 4%.
Amazon removed my benefits as a seller. What does this mean and why did they do it?
if we have an account on Amazon as a sellerwe must be aware of many details, because Amazon is a platform that has a very competitive market and will not allow a store that does not meet your requirements. Let’s see:
poor sales performance
If we don’t have much sales from our Amazon store, we will probably have a low. In other words, Amazon assumes that our sales are not enough to consider us as a store, and it strips us of all those features that we get as a seller.
For this reason, we must always find ways to increase our salesor at least have two sales a week.
Sale of illicit products
Among the terms and conditions that we must accept as a seller on Amazon, we will find a list of those products that we cannot market on this platform, and the truth is that if we believe that we can outwit Amazon and offer a product from the following list, our account will surely be suspended.
The products that we cannot offer through the Amazon Marketplace are the following:
- Animals and animal related products
- Car and motorbike
- Mixed wood products
- Cosmetics and care for skin and hair
- Currencies, coins, cash equivalents and gift cards
- Food supplements
- Medicines and products for drug use
- electronics
- Explosives, weapons and related products
- export controls
- Alimentation and drinks
- dangerous products
- laser products
- Lightning
- Devices for picking and picking locks
- Medical devices and accessories
- Offensive and controversial material
- Pesticides and pesticide devices
- Plant products and seeds
- Electronics Recycling
- erotic articles
- surveillance equipment
- Tobacco and related products
- Other products excluded
negative ratings
Each customer can rate our store, indicating what a good reputation we have. If we do not have good ratings, Amazon sanctions our profile as a seller and can take away all the attributes we have, and move us to a simple buyer profile.
To prevent this, we must prevent our store from having a negative reputation. The easiest way to avoid this is by promoting quality products, and always be honest with the customer when making sales.
Buy reviews
Amazon automatically asks customers who have made a correct purchase in our store, make a review. This is requested through emails, but we can’t buy reviews because of that.
If for some reason we thought that paying a customer to write a good review is the best option, then that’s why the seller features were removed from your amazon profile.
Amazon is very strict in this case, and indicates in its terms that it will not allow the customer to receive compensation for any type of positive review, regardless of the type of payment:
- Gift cards, or money
- bonuses
- Contests or other similar
- Discounts on purchases from our store
- among other cases
Lack of documents
By not complying with any documentation, our account may be suspended, or in minor cases, all benefits as a seller may be withdrawn.
To avoid this, it is better to consult the terms and conditions found on the Amazon page, there we will see some documentation that we must show to sell no problem on this platform.
Create multiple seller accounts with the same IP
Each seller must have only one account, although if we want to open another we must have a good explanation for itand explain it to Amazon, so that it allows the opening of the new store.
Using the IP address, Amazon can track where each store comes fromthis means that it is very unlikely to deceive Amazon.
amazon bug
If you see that none of the above cases are the ones that go with you, it is most likely an Amazon error. The truth is that nothing is perfect, and this can happen. You are not the first nor will you be the last to go through this situation.
To get out of this awkward situation, you need to contact the Amazon team. They will ask you for some things (documents or others) to confirm the situation, and then they will accommodate your profile as a seller.
Steps to recover my Amazon account to buy in the largest eCommerce in the world
If we are loyal users of Amazon, losing access can be a real headache. To remedy the problem and regain access again, we must first point out the problem and find the appropriate solution, for this we recommend that you read below:
If I forgot the password
This is the most common case, and oddly enough, it may it’s a bit tricky to change the password. Although to spare you this confusing moment you’d better read the steps below:
- First we must click on identify, then on “Have you forgotten the password”.
- We will see that one side of the page is loaded, requiring us to enter the address of email or phone number. This must be the one that we entered at the beginning in our Amazon.es account.
- There, we select Enter a new passwordthen we will have to enter the code that has been sent to the phone number or email.
- To confirm that we are not a robot, we will have to enter a code that it is in a captcha image.
- Once everything is verified, we will have to enter the new password, and then click on Save.
- This new password is the one that we will have to enter from now on. It is highly recommended to write it down somewhere where we can always access it.
If I forgot the username
Every time we create our Amazon account, We must put email and phone number. For this reason, if we lose our name and username, we must first recover the password, also entering the telephone number.
Follow the directions:
- When we already change the password, and start the session, we go to the “Setting” located in “My account”.
- Being in the section, we go to “Edit” next to the name that is the one we want to update.
- Following the instructions on the screen, we click on “Save Changes”. When we are finished, we click on “Finalized”.
- When changing email we will have to verify it.
If I can’t use 2-factor verification
In order to recover two-factor verification, we will need to send the Amazon team a copy of our National Identity Document (DNI), so that they can confirm our identity. This protocol is carried out in order to maintain a secure system and prevent identity theft.
By clicking on the following link and attaching a copy of our ID, the team will surely will grant us access to our account again: https://www.amazon.es/a/recover/upload
Can Amazon close my buyer account for inactivity?
For now, there have been no complaints from people whose pay account has been closed by Amazon due to inactivity. This give us one opinionand it is that Amazon does not close buyer accounts for inactivity, but it does if you are an Amazon affiliate.
In this case, if we want to close our account or not, it depends entirely on us. On the other hand, if we do, we have to know that we will not have any type of accessand if we want to resume our activities as a seller, buyer or affiliate, we must open another account.
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