video game lovers You know very well what we are talking about when we refer to Steam, since it is one of the most popular platforms in the universe of online entertainment. Not surprisingly, every day more users join the millions of fans who have already been entertaining themselves with the more than 20,000 games available on the platform.
Now, like practically everything in cyberspace, this platform is not exempt from certain problems. That is why we have prepared this issue dedicated to help you solve some of them in case they arise.
Specifically, we will be talking about what you should do in case you lose your account if you forget your dataas well as the steps to follow to recover it if you have been victim of robbery or hacking.
Steps to recover my Steam account if I have forgotten my login details
To begin, it is best that you get used to keep your data in a safe place and easy to remember.
But in the event that you ever have to face this inconvenience, take note of the following:
If I forgot the username
In this case, you should contact the steam support page, in which they will ask you for some information to help you solve the problem. Have the phone number you registered with handy when you entered to the platform
If I forgot the password
In the same steam support enter the link “have you forgotten your password?“. By doing so, you will see a new screen appear with several options. One of them is to confirm that you have entered to recover your passwordwhich is where you should click.
After that, they will ask you to enter your username, and if you don’t remember it, you have the option to do it via email associated with it. Once you have clicked on the button Searchwhat follows is to choose “Change my password” and enter a new one following Steam’s security requirements. To finish you just have to confirm the new password and that’s it.
If I can’t access my email
Although some users have found it difficult to solve this problem, we tell you that it is enough to enter product key of any of the games you have purchased on the platform. Likewise, you can do it using the phone number associated with your account.
Can I lose my Steam account if it’s inactive for a long time?
If you have registered in Steam and you haven’t logged in for a while to play on the platform, most likely this question is on your mind. From now on we tell you that you should not have that type of concern, since there has not been any case in which such a thing has happened.
If you see that at try to enter again the response time is a bit longour recommendation is that go to steam supportFrom where they will send you a code so that you continue enjoying the games available on the platform.
Steps to recover my Steam account if it has been stolen or hacked
As we have already said above, users of Steam, like those of any other website, are exposed to security risks. Such is the case of the real possibility of suffering some type of cyber attack to steal data from gamers. We must never forget that the attackers have a large arsenal of resources with which they can harm us.
For this reason, we invite you to follow the following tips, which we are sure will help you avoid being another victim of this scourge, while at the same time helping you to recover your account if you have already been the victim of an attack:
Verify that my computer is clean
This is advice that is valid for all the activities that we carry out daily through the Internet. A periodic review of our equipment, together with the always It will be a barrier that separates us from the attempts of intruders.
Change Password
Change your Steam account password it is a decisive step in preventing it from falling into the wrong hands. You should keep this in mind especially if, for convenience, you are using the same password in your email and your account. If what you need is to do it to recover your stolen account, you will have to go to the help site to retrieve it, or go directly to steam support. There they ask you a series of questions to verify that it is your account.
The steps to follow are those:
- In the Steam Client select Parameters (Preferences on Mac).
- There you must click on “Change Password”.
- You will be asked to enter your Current password.
- Immediately An email will be sent to the email associated with your Steam accountwith a 5-character code that you must enter in the corresponding box.
- Then enter the new password and confirm.
- At the end they will send you another email to confirm the success of the operation.
Activate 2-Step Verification
Continuing with our security advice, now we have to explain to you what the 2-step verification within the platform. The first thing you should know is that it is the application steamguardwhich we must keep activated for obvious reasons.
It’s easy to do:
- Log in with your user data
- head over a “Parameters”
- Select “Account” to see your current status security
- To activate the toolclick on the button “Manage account Steam Guard protection”
- Select the method that best fits your frequently used device
Can I get my Steam credits back if the thief uses them and how do I do it?
This may be the million dollar question. But don’t worry, the security politics of platform administrators have let it be seen that they are addressing the issue. In this sense, we see that Steam trading cards will now not be ipso facto delivered to players.
This means that they will be distributed only among players of proven legitimacy who have been playing each game for quite some time. And even so, they will be receiving the prizes retroactively. So the best thing you can do is worry about recover quickly your account in the event that it has been hacked, for which we have given you the instructions.
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