is a support platform for small businesses, freelancers or professionals who do not require complex and expensive professional services, such as to communicate with clients, small (or large) work groups.
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With you can offer a good email support and get answers from your clients or work teams in a matter of minutes, without any of the typical complexities of traditional support tools.
In the background, this is an email inboxbut it is designed for companies that have more than one person, being followed up by means of an email address, using a system of tickets in the style help desk so that everyone in the small business, office or business knows what everyone has done.
Being email based, you can use it with any email system such as Outlook, thunderbird, gmail either Mail.app since no special software is required.
However, the web version offers all the necessary user experience so that it is not necessary to implement it on desktop or mobile clients.
Help Scout allows a support team to communicate not only with the other support members (3 in the free version) and the person who submitted the ticket, but also allows the ticket to be assigned to someone outside of the group of people who are currently monitoring the ticket system.
Some Help Scout options:
- Personal or professional email format.
- Automatic responses.
- Predefined responses.
- Real-time updates of actions.
integrates more information to help have a better idea of who the customer is being served, being able to see the social profiles of Twitter, Facebook, LinkedIn, Google, About me, Tungle.me among others.
The majority of users or clients usually focus on email, and they will not need to know that it is being used, as it is a very transparent process that does not imply learning new support tools for users outside of this type of service but who make use of it. regular email.
On the part of the support team, it will be able to create customer profiles, keep track of the last conversations that have been held with them, add notes to a ticket which will allow them to communicate with the support team without the customer being able to see those notes.
Is the Help Scout service free?
has a free plan for 3 users1 mailbox, including watermark of Help Scout. Each additional user costs $15 per month.
This free plan includes unlimited emails, unlimited storage, tons of integrations, and free technical support.
Managed Dashboard from any browser:
Conversation management from the dashboard:
Statistical monitoring of the use of Help Scout:
Can I integrate Help Scout with other services?
This service allows integration with other Chat, Mail, CRMs, CMS services so that its use can be extended through third-party platforms or services without losing the qualities of Help Scout. By using su you will be able to integrate Help Scout with other web applications, CMS, etc.
Integrate Help Scout with:
In the following promotional videos (in English) you can see in broad strokes what Help Scout is.
The application is ideal for focus on email support without the need to use additional applications or tools.
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