One of the most annoying things when trying to open a website is getting an error in your browser and therefore not being able to access a web page. Find out how to fix ERR_NAME_NOT_RESOLVED in Google Chrome
This can happen for various reasons. Typically, to open a website, you type the domain name into your browser’s address bar, and then the DNS (Domain Name System) servers take care of the rest. This process is called domain name resolution.
If the browser cannot resolve the domain name, you will get a DNS domain name resolution error. In Google Chrome, you will see an ERR_NAME_NOT_RESOLVED error message on your screen when that happens. Learn what can cause this error and how to fix ERR_NAME_NOT_RESOLVED in Google Chrome
What does ERR_NAME_NOT_RESOLVED mean
In simple words, you will see ERR_NAME_NOT_RESOLVED error when you are unable to open a website in Chrome. To find out how to fix ERR_NAME_NOT_RESOLVED in Google Chrome, the first thing to check is if the site is . It could be that the domain’s DNS entries have been misconfigured on the server, in which case there’s nothing you can do.
In technical terms, ERR_NAME_NOT_RESOLVED means that the browser was unable to resolve the domain name. Every domain on the Internet has a nameserver and its DNS is responsible for resolving domain names.
Domain name resolution is a process of converting the name of the website that you type in your browser to the IP address of the site. The IP address is then compared to the list of websites on the nameserver.
When you see the error message appear in your browser, that means Chrome was unable to detect the IP address that matches the domain name of the website you entered in the search bar. Since the IP address is required to establish a connection to the web server, you won’t be able to open the web page if Chrome can’t detect it.
You can encounter this error no matter which device you are using Google Chrome on: your smartphone or your computer. This error can also appear in other browsers if your DNS does not resolve the domain name of the site you are trying to open.
What causes an ERR_NAME_NOT_RESOLVED error in Google Chrome?
There are many reasons why this error appears in Google Chrome. Resolution of a DNS domain name can fail because the DNS server is temporarily unavailable. The same error can be caused by your browser’s cached data.
For example, this can happen when the browser tries to answer a DNS query using a cached address, but the address has changed since the last time you visited the website.
Other causes of the ERR_NAME_NOT_RESOLVED error include incorrectly configured Internet settings, Chrome’s prediction service, a problem with the website’s DNS, or malware on your computer.
It could also be the result of some other incorrect setting on your computer or on your router. If you only get the error on one device or only on your local network, try the solutions below.
How to fix ERR_NAME_NOT_RESOLVED error
When you first see the error message appear in Chrome, you can’t figure out what exactly is causing it. That is why there is no universal solution to fix it.
We recommend trying all of the following methods one by one to see which solution is right for you.
Reboot your router
If it’s a problem with your network that’s causing the ERR_NAME_NOT_RESOLVED error in Google Chrome, you should start troubleshooting network connection issues by restarting your router. Even if you check the internet connection and it looks fine, it could still be your router that is causing the problem.
To reset the network device, unplug the router and keep it disconnected from power for at least 30 seconds. Then plug your router back into power and wait for the Internet light to turn green. After that, try opening the same website and see if that fixed the problem.
Whenever you visit a website, Google Chrome stores data about it by default. This cached data helps web pages load faster the next time you decide to visit them.
While it is a useful feature, these cached files may have outdated information and could also be the cause of the ERR_NAME_NOT_RESOLVED error. Clearing your browser data can fix this problem.
To delete your browsing data, open the menu Google Chrome (three vertical dots in the upper right corner of the screen) and follow the path More tools > Clear browsing data . After clearing your browser cache, try loading the web page again and see if the problem is fixed.
Clear your DNS cache
If after clearing your browser cache you are still getting the same error, try clearing your DNS cache as well. This process is also known as DNS flushing.
Depending on the device you are using Google Chrome on, there are different methods you can use to flush your DNS settings. You can do this using Command Prompt on Windows and Terminal on Mac. Once you’re done, try reloading the webpage and see if the error reappears.
Change the DNS address
If the above methods didn’t work, you can manually assign a new DNS server address on your device. On Windows, you can change your DNS server using the command prompt.
To change the DNS address on Mac, follow the path System preferences > Net > Advanced > . Then select the + icon and add a new DNS server. There are many free DNS servers. For example, you can try using GoogleDNS and see if it helps you open the desired web page.
Enter 8.8.8.8 and select To accept to apply the changes.
Disable Chrome Preload Pages
Google Chrome has a function of preload pages that speeds up your browser thanks to faster load times. It works similarly to your browser’s cached data and collects information related to any links on the website you are currently browsing. If you click on any of those links, they will load faster thanks to the data that Chrome has already collected.
Page preloading in Chrome is a predictive feature, however it could also be causing the ERR_NAME_NOT_RESOLVED error. To fix this, try disabling the page preload feature.
To turn it off, follow the steps below.
- Open the menu Google Chrome .
- follow the route Setting > Privacy & Security > Cookies and other site data .
- Toggle the preload pages to speed up browsing and searching of disconnection.
Now try opening the web page again to see if this fixed the problem.
Check your computer for malware
Like many other internet problems, the ERR_NAME_NOT_RESOLVED error can be caused by malicious software on your device. A virus could change your DNS server settings, your browser history, cached data, or alter domain name resolution in some other way.
If you find that none of the above methods to fix this error worked in Google Chrome, try scanning your device for malware. Then use one of the removal tools to get rid of any viruses and malware for good.
Temporarily disable your antivirus software
It is possible that your anti-malware or firewall blocking software is blocking access to certain websites and causing the ERR_NAME_NOT_RESOLVED error. You can check if this is the case by temporarily disabling your antivirus. After disabling it, check if that solves the problem.
If you are then able to open the web page, it is recommended that you uninstall your current antivirus software and switch to a different anti-malware client. If you’re also using a VPN or firewall, you can also try disabling those to see if that fixes the error.
How to fix different errors in Google Chrome
When you use a browser for a long time, you may come across other error messages like ERR_CACHE_MISS , Your Connection is Not Private , Page not responding and others. Getting either of these is annoying as it interrupts your work and takes time to fix. Fortunately, most of these errors are easy to correct.
If you’re looking to further enhance your browsing experience, check out and how to enable them in your browser.
Have you ever come across ERR_NAME_NOT_RESOLVED error in Google Chrome? What steps did you take to fix it?
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