Critical problem, since we have orders in progress.
Knowledge: MEDIA.
Hello, for days I have several problems that today have worsened. today the p
1) Impossibility to enter the backoffice (sometimes it stays static and does not even change the url, other times the url changes, and the error is generated when I enter the credentials.
I add: Now I can’t log in anymore and mde gives a 404 error with this URL:
And the warning: “The page you are looking for was not found”
2) When occasionally (less and less), it is possible to enter, if I try to access MODULES an Error 404 is generated.
This is the last response from the Server support, which I have been forwarded to you. COPY BELOW.
Thanks so much for the help.
THINGS I HAVE DONE THE LAST DAYS:
Due to a problem of extreme slowness, I was fiddling with the following:
I have changed to activate and deactivate the Caches in Advanced Parameters / Performance, although I did not notice anything special
I installed the Google Speed Page module.
But the serious problems we have noticed today.
I COPY THE LATEST ANSWER OF THE SUPPORT OF WEBEMPRESA SERVERS:
I see that the access url to the Prestashop continues to work (screenshot) Is the error generated when you enter the credentials or before?
I’ve been checking the server logs and haven’t found anything. In the logs of the Prestashop itself I see errors related to the cache:
PHP Fatal error: Uncaught –> Smarty: 0():Missing ‘$template’ parameter <--
thrown in /home/bioherba/public_html/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php on line 177
PHP Notice: Undefined index: nleft
in /home/bioherb/public_html/classes/Category.php on line 1922
PHP Notice: Undefined index:
category in
/home/bioherba/public_html/var/cache/prod/smarty/compile/layouts_layout_full_width_tpl/4d/06/e9/4d06e9af816cdf63fecfa7f3f9798d6ee504d3d6_2.file.product.tpl.php
online 635
PHP Notice: Trying to get property
‘value’ of non-object in
/home/bioherba/public_html/var/cache/prod/smarty/compile/layouts_layout_full_width_tpl/4d/06/e9/4d06e9af816cdf63fecfa7f3f9798d6ee504d3d6_2.file.product.tpl.php
online 635
PHP Notice: Undefined index: nleft
in /home/bioherb/public_html/classes/Category.php on line 1922
PHP Notice: Undefined index:
category in
/home/bioherba/public_html/var/cache/prod/smarty/compile/layouts_layout_full_width_tpl/4d/06/e9/4d06e9af816cdf63fecfa7f3f9798d6ee504d3d6_2.file.product.tpl.php
online 635
PHP Notice: Trying to get property
‘value’ of non-object in
/home/bioherba/public_html/var/cache/prod/smarty/compile/layouts_layout_full_width_tpl/4d/06/e9/4d06e9af816cdf63fecfa7f3f9798d6ee504d3d6_2.file.product.tpl.php
online 635
Everything indicates that the Prestashop has internal operating problems, my recommendation, since we do not have logs that tell us exactly what may be happening, is that you restore the website to a previous moment in which everything worked correctly.
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Answered: 09/07/2021 4:29 pm
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