A survey of LemonPay about him use and opinion of the different second-hand websites and apps on the market offers us interesting results on what could be improved or what would favor the greater use of these apps or websites by users.
What second-hand buying and selling app and website is the most used
After having consulted 2,500 internet users, accustomed to online shopping and familiar with at least one app or website with second-hand advertisements between the ages of 14 and 99, we find that 82.8% of respondents are Wallapop usersthe 32.7% have an account in Spain and the 26.3% use Vibbo/Secondamano. 13.3% of Internet users use other applications or websites, while 8% never use any.
What are second-hand apps used for?
Users of these resources use them for different reasons, from getting the products they need at a much lower price to earning extra money with items they no longer need. What profile do the users of these trading sites have? Well, as a general rule, the younger you are, the more likely you are to use these second hand apps. In fact, this responds to those in Spain, although with some nuances. It must be said that, except in the sector of those over 65 years of age, the majority of the population already uses the Internet regularly.
60.6% of respondents use second-hand apps or websites both to sell and to buythe 17% just to sella 14.4% just to buy… and 8% do not use them at all. The 21.9% use second-hand websites or apps almost daily20.9% do it at least once a week, 8.3% monthly and 41.4% use them occasionally. Of course, it should be noted that, depending on the portal, it will specialize in certain products. A clear example is Milanuncios Spain, which can be a good option for seasonal agricultural products such as honey or chestnuts. In this case, you will find many non-professional sellers looking to dispose of their production or surplus.
Secure payment options, the main lack of buying and selling websites
Something that 7 out of 10 users of these websites or apps miss is the that there is a secure payment optionwhile a 46.3% would like there to be a home delivery option. A 15.3% think it would be interesting to have financing for the most expensive products. Other issues that concern the customer are fraud, customer service, usability and others.
Lack of guarantees, which is why many do not use these apps
8% of Internet users do not use these second-hand apps, Like we have already said. More than half of them:
- The 52.6% do not do so due to the lack of guarantee of the products what do they buy
- A 36.7% do not want to have to travel and deliver the products by hand.
- A 24.6% state that it is unsafe
- A 20.5% do not want to haggle
- Another 7% cannot pay it in hand with the money they have at the time, so they resort to other options to finance it.
- 1.7% of people find it difficult to use these applications or websites.
For encourage those who do not use these websites or appsit would be good (at least for 57.7% of them) if the product could be returned if it does not work or it is not what they expected, while 52.3% would like to be taken home safely by paying at their reception, while 51.1% would buy if they were offered a secure means of payment. 10.3% would only be encouraged if there were financing options.
And you, what do you think about sites like Wallapop, Milanuncios Spain, Vibbo and the like? Do you use them?
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