Surely it has happened to you have you seen a game on billboard and you thought it was the best of all, that’s how you decide to buy it, but it ends up being the opposite of what you expected, either because it doesn’t have good graphics, its quality is very low, or simply the plot isn’t what you expected. you thought.
has become the main online video game platform of the present time, in said portal the users can buy games and download them to their computers in order to enjoy them at all times. Therefore, you may have purchased a I play from this website And now you are not happy with it.
If this has happened to you, here we are going to teach what are the steps to follow to return a game on Steam and that way get your money backespecially if he himself has had a very high value. To do this, follow everything that we will explain in this post.
What are the conditions I must meet in order to return a game on Steam?
Steam like any other website has a set of standards that its users must comply with, this is how to return any item purchased on this page the client must meet a number of conditions so that the service allows you request reimbursement.
The first requirement is that no more than 14 days from purchase, and at the same time gamers cannot have used the game for more than two hours. This with the aim of preventing some of your customers buy the games and use it for a long time and then return it.
These two requirements are applied to games that you have pre-purchased, DLCs, packs in which no items have been transferred yet or gifts that have not been activated. Another way to steam money back is during the first 48 hours of purchasethis in case the customer regrets or has made the wrong purchase.
However, in order to return the money during the first 48 hours it is necessary that the game has not been used, transferred or modifiedon the contrary the return will not be possible. It is also important to mention that the site rules establish that the possibility of reimbursement is not mandatory since purchases are not mandatory. Therefore, this will depend mainly on the developer of the same.
Finally, for request reimbursement it is necessary that the person specify correctly what are the reasons for the returnno. These reasons may be that the game has poor quality, it was not what you expected or even because you have paid a price for the game and after a few hours it has been placed on a discount, among many other reasons. The truth of all this is that Steam you will always be aware of any type of abuse that can be generated by the client or developer.
Steps to return a game on Steam and get my money back
If you meet the requirements mentioned above, then you can request a refund of your money for the purchase you have made. Keep in mind that this process is very simple to perform and which has two pathsone of them is about access the official Steam support page and there you must look for the title that you have bought in order to start with the return process.
But, this process can also be carried out in another, simpler and faster way and which we are going to explain to you, for this you simply follow the steps that we will teach you below:
- The first thing will be and there you access the “Library” and look for the title that you have bought and want to return.
- now you must access support through the menu located on the right side of your screen through the option of “Link”.
- In this way you will be able to enter directly to the support of the video game what do you want to return. Within the support window you must select the section “That’s not what I expected” which is found in the on-screen options menu. Or in such a case, you can choose the option of “I bought this by accident.”
- With either of these two options you can start the refund process as long as you comply the rules mentioned above. So, in this case you should select the option “I would like to request a refund”, Once selected, you can continue with this process.
- In the new window you will find different options so that you can make the return of your money. The first thing will be to select the way in which you want get your money backwhether he himself falls directly to your Steam wallet which will serve you make future purchases or in such a case that the same be returned to you by the same payment method, this in case you bought it through a credit card or bank account.
- In the next window that appears on the screen you will have to specify the reasons why you do not want to accept your purchase. For this you will find several default options which you can select, if none of them specify the reason, then you can write your own reasons through the section “Note”.
- Once you have specified the reasons, you simply have to select the option “Send request” for this process to finish.
- After submitting such request, steam support review your letter and determine if you meet the necessary conditions to make said return.
How long does it take for Steam to refund me for the returned video game?
The customer has the opportunity to make a reimbursement for any type of purchase you make on the portal, no matter what the reason, be it because you played it the first hour and you didn’t like it, you bought it by mistake, you got the same product on another cheaper websiteamong many others.
This means that Steam it will make you refund regardless of reason as long as the process is carried out under the regulations of the company. That is, it complies the set of conditions which we mentioned earlier in the post.
Once it has been sent the return request the buyer will have a period of one week to receive full payment of the product you had purchased. The money will be returned to the platform’s wallet or through the method you used to make the purchase. In such a case that Steam I can’t do the refund the money to the account where you made the paymentthe money will be refunded in in full to the website portfolio.
What other Steam products can I return besides video games?
As already mentioned above, the customer has the opportunity to return any type of product that you purchase on this portal as long as do so under the stipulated conditions. These products can be a game or software applications that can be obtained in the store.
In this way, here we explain a little more about what other Steam products you can return and how to do it.
Return of downloadable products within a game or software application
A game or software application may be returned as long as it does not have purchased more than 14 days and has not been played for more than two hours. In the event that you have purchased third-party software, Steam will not be able to guarantee your refund of your moneysince this will depend directly on the app developer.
Refund of pre-purchased titles
In the event that they have pre-purchased a title on the portal and you have paid for it in advance, you can request your money back at any time before it is released or premiered. Keep in mind that if he himself has been released, then you will have 14 days and the maximum two hours of use to request this process and return to get your money.
In-game purchases
In the event that the purchase made is made within one of the games made by Valve the return of your money will be possible as long as you do it during the first 48 hours of its acquisition as long as said acquired element is not consumed, transferred or modified.
In the event that the game is from another developer Steam is not responsible for such purchases, since this will depend on the developedsome of them usually activate the return service while others do not.
Request a Steam Wallet Refund
It is also possible that you have put some money in the steam wallet to make a purchase and in the end you did not. In this case you can also request that your money be returned as long as no more than 14 days have elapsed since the money entered the account and you have not used any part of the funds.
Return of the packages
If you have bought a pack within the online store of the platform you will have the opportunity to request a full refund of your moneyFor this it is important that the articles of the packs have not been modified, transferred. In addition, it is important that the use of the elements of the pack is not more than two hours.
It is also important to mention that sometimes the packs are included with articles from other developersin this case the system will notify you What are the items that are refundable?.
Return a Steam Hardware
If you have purchased any page hardware or accessory then you can ask that your money is returned in fullas long as the request is made during the stipulated date. The same is usually 14 daysduring that date you must return store-bought hardware.
If you have made a purchase outside of Steam
In the event that the purchases you have made do not belong to a valve product, then your refund will not be guaranteed. You can usually buy third-party products that are related to Steam but that are not proper to Valve, as is the case of wallet cards or product keys.
return of gifts
If you have bought a gift you can return as long as this has not been activated, for this you have a time limit of 14 days after your purchase. In the event that the gift has been activatedthe only way to carry out said procedure is for the recipient of the gift to be the one who initiates said process and in this case money will be returned to the original purchaser and not to the recipient.
video content
In the case of videos are not refundable for being a streaming content, therefore, if you have purchased a short video, series, movie, episode or tutorials you will not be able to ask for back the money unless the video you bought is something totally different from what you paid for or that the package received does not contain the purchased video.
VAC Lockout
If for any reason you have vac locked in one of your games you will not be able to request any type of refund, it is important to remember that Valve has a system anti-cheat, therefore any user caught cheating will be banned or penalized in the game.
Finally, it is important to remember that refunds have been approved as a way to solve any type of inconvenience with customers, not with the aim that they can get free games or software. Therefore, if he…
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