Is messaging application is one of the most popular and used worldwideit has allowed millions of people to be able to communicate regardless of distance or location each.
That is how has become a very popular form of communication. Also thanks to your version Now you can orient yourself directly to the workplace.
as if that were not enough too can be integrated intoone of the most popular today for create different websites. This is how here we are going to teach you how to carry out this integration step by step.
What are the benefits of using WhatsApp Business on my website?
be able to integrate WhatsApp Business in WordPress It is one of the best news for most users, and it is that the visitors of many web pages constantly seek immediate answersand for this what better than to offer them a direct access to instant messaging chat. Since this will offer greater comfort for visitors at all times.
Most of the websites usually offer contact forms, send email or or other platforms, but this does not offer speed or comfort for customers, so they may decide to leave your website and look for another.
Therefore, WhatsApp Business It is an excellent method for communication with your visitors, so you can start using it in your platform WordPress and thus begin to offer a new method of communication and customer service, which is very important in this type of project.
Learn step by step how to integrate WhatsApp Business into your WordPress website
When you want to integrate anything to this platform there are always two ways to do it, one of them is using a plugin or manuallyso you can add this instant messaging in either of these two ways.
To do this, follow each of these methods:
Using a Plugin
This is the easiest way to add WhatsApp to the platform, which will allow you to create a fairly complete chat system. This time you will be shown how to do it using VVAme Chat and Click to Chat plugins.
With either of them you will be able to achieve this integration:
VVAme Chat
It is one of the plugins used today, which is very easy to install and configure and you can choose where you want the whatsapp button on the platform.
Therefore, when you have already installed and activated the plugin, you will have to continue with each of these steps:
General button settings
The first thing you will have to do is configure the appearance of the WhatsApp Business chat buttonfor this you must go to the “Settings” and then to “VV me chat” and go to the tab “General”.
Then make the following settings:
- The first thing to do is add the phone number where you will answer all customer queries.
- A predefined message for you your visitors send youthis step is not mandatory so you can leave it blank.
- It also gives you the option to decide if you want the button to only appear on WordPress of mobile devices or also on computers, for this case it will open .
- you can select yourself the position of the chat button on the web, as well as add a logo or an image or add text next to the button.
- If you want you can select when you want the button to be displayed on the user’s screen, whether it is displayed immediately, otherwise sets the seconds of delay you want.
Chat window settings
If you want to be the one who contacts your customers first, then you can create a automatic message so that your clients realize that you are there to answer any questions.
For this you can apply the following:
- You may write a message or a call to action so that you can attract the attention of visitors.
- Sets the button text whatsapp home in the chat window.
- You can impact the visitor either with a small notice and that it is not very intrusive or that it automatically opens the chat window when accessing.
advanced settings
In the advanced settings you can decide if you want the chat is available on all pagesby default, it will appear on all pages, but you can make it only appear on certain pages.
In the event that the same message is not always shown or hidden in a certain entry, then you can use the option custom or hide it every time you publish or edit a page on WordPress.
click to chat
This is another of the alternatives that you can use in terms of the pluginsit gives you the possibility of adding a chat whatsapp on wordpress through a very simple way. In this way, when it is installed and activated on your website, the section will be created Click to chat in the side menu WordPress.
Then you will be able to select and configure the following details:
- The first thing will be add phone number where you will answer the questions of visitors.
- The message that will be displayed automatically when the person clicks on the chat button.
- You can set up a call to action or CTA which is displayed next to whatsapp button.
- Choose the style of the button both for what it is the mobile version as a desktop and its size.
- You can set a CTA different in each of the pages if you wish or hide it in some of them so that it is not shown.
Integrate WhatsApp in WordPress through a code
The other way to place the messaging on the platform is manually and without using pluginsfor it WhatsApp has created the functionality Click to chat through which you will be able to open a chat directly with a number even if it is not in your contact list through the url.
To carry out this method, follow each of these steps:
build your url
The first thing you are going to do is create your URL following this pattern: https://wa.me/
After this you will replace the following fields with your information:
: Here you are going to add the telephone number where you want to attend all the queries including the prefix of your country, without including special characters.: This is the URL of the message that you want to be sent by default, it is not necessary to do it, but it will be much more comfortable for your users, so you can put something like “Hello, how can we help you?
Keep in mind that since the text is part of the URL, it must be encodedif you haven’t done this before then use an online tool that allows you to do it like URLEncoderto do this, simply enter the text to be encoded and it automatically returns the text string to be used in the URL.
In this way you will obtain the URL you need, it will be similar to the following:
- https://wa.me/34666778899/?text=Hello%2C%20%C2%BFpod%C3%A9is%20help me%
Insert the URL in WordPress
you only lack add url in wordpress, this will allow you to add the link directly from WhatsApp on the platform, but you must take into account that it is not a chat system as it happens with the plugins. In this way it is recommended that you add it in your contact section. When the customer clicks on the link they will be sent directly to WhatsApp, if you are from a smartphone, then the messaging app will automatically open and if you do it from your computer it will be sent to WhatsApp Web.
Tips to get the most out of WhatsApp Business on your website and get the most out of the tool
Being able to integrate messaging into your website WordPress it will offer you very good benefitsespecially related to what is communication with your viewers.
That is why here we are going to teach you some tips so that you can make the most of this tool and get the most out of it:
Personalized customer service
One of the advantages that this offers you is that you can offer personalized customer service, so your visitors will no longer have to fill out forms or sending emails to communicate with you, but they can do so through a real time communication and thus get answers to your concerns instantly. Therefore, including this type of chat on your website will offer you certain advantages over those who follow using other methods of communication.
Offer a welcome message to your visitors
By activating and installing the whatsapp button On your website you will have the opportunity to offer a welcome to your visitors, for this you can configure the chat so that it is activated every time someone enters the site for the first time. There you can leave a Welcome message and in this way let the public know that they can communicate with you there with any questions or concerns they may have.
Lead Collection
Another advantage that this offers is that it gives you the possibility of having a lead collectionkeep in mind that the lead or contact, is that user of a web page that at a certain moment provides you with their data in a form, thus requesting their status as anonymous visit and becoming a user you can track. Therefore, being able to get a lead capture It will allow you to nourish your database and you will be able to get certain benefits from all this without having to spend a lot of effort for it.
Greater professionalism
If you have a website available and want to capture as much attention as possible from it, then it is necessary that you adapt it in the most professional way you canand what better than adding a whatsapp button where your viewers can get real-time customer service. This type of services offered will help you capture much more attention and interest by visitors.
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