With the advancement of technology, communications have become an example of everything incredible that human beings can createand it is that not only mobile phones are progressing, but also the different existing tools to be in contact with other people.
In the case of ZoomPhone, is a system designed for large organizations and corporationswhose purpose is to intertwine the information of all company employees and thus achieve better performance, both personally and collectively.
In the following article, you will know what Zoom Phone is and how cloud telephony workswhat are its options and features, you will also see the prices and rates, the requirements to use Zoom Phone and the countries where it is available. In the same way, you will learn how to configure this tool on your mobile and the alternatives to this platform.
What is Zoom Phone and cloud telephony?
Is about a method of telephony through the cloudwhich offers many functions for companies and organizations regardless of their size and capacity. This system allows users to make phone calls through Zoomwith a simple interface, and a handling that anyone can run.
In this sense, Zoom Phone Introduces PBX Featuresachieving that employees can interact permanently, allowing to supervise commercial interactions through a centralized administration portal.
Zoom Phone Functions and Features
Zoom Phone It is a new system, which facilitates communication within the companyhowever, it uses the voice protocol over Internet VoIP, in order to make calls through the Zoom platform through the cloud, resulting in a high quality call. That is why, and for this to happen, the system has a series of functions and particularities that are very important so that all this works properly, and does not present any type of failure.
The main functions and features of Zoom Phone are as follows:
Functions:
- It offers conferencing and call delegation methods.
- Integration with CRM such as Salesforce.
- It has call recording and voice mail functions.
- Chat rooms and work spaces.
Characteristic:
- Free extension-to-extension dialing.
- High definition audio.
- It has an application for computers and mobile phones.
- Call routing and management options.
- IVR tools for automatic customer service.
- Call recording and voicemail transcription for any device you use.
Benefits and usefulness of Zoom Phone
Zoom Phone It is a tool that, without a doubt, facilitates the way all employees within the company communicate, offering various uses in favor of the good corporate performance of all users, one of these benefits is that the call can become a meeting, so If you are talking to someone and need to spread the information, the system will give you the option to include more participants in the circle.
On the other hand, and in case of an emergency, Zoom Phone has an option that will allow you to communicate directly with the 911 number, and in this way attend to the case quickly. Another advantage of this system is the number portabilitya fact for which you will not need to change it to communicate with customers, since by taking an existing contact you can talk to the person, making them easily recognize you.
Finally, this tool has encryption features, HIPAA compliantproviding the system with a layer of protection for all communications produced within the company.
Zoom Phone Pricing and Rates
The system has a fixed ratewhich can vary depending on the type of consumption that you can give, as well as the place where you are. They are relatively inexpensive amounts, making the price/quality ratio be really interesting. Well, currently there are three plans that are managed by Zoom internationallyand based on these, the calculation of the respective payment is made for each company or user.
These rates are:
- Overall plan: valid for more than 40 countries and where you will pay €20 per month.
- Pro PBX by consumption: It has a cost of €8 per month.
- Zoom United with global plan: It is the most expensive, in this you can cancel €30 per month.
Also there are other plans that are available internationally as are he unlimited calling plan, combined calling plan and the addition of unlimited international calling.
Requirements to use Zoom Phone
So you can enjoy all the benefits that Zoom Phone he offers you, you need to have all the requirements, since if any of these are missing, the operation of the call can be significantly affected. For this reason, it is necessary that you review everything that you will see below, and in this way make sure that everything is going properly and thus avoid setbacks.
The requirements to use Zoom Phone are the following:
- Recent version of Zoom both the computer version and the mobile phone version.
- updated license by ZoomPhone.
- own account Pro, Business or Enterprise.
In which countries is Zoom cloud telephony available?
This service has expanded in recent years, offering the opportunity to reach up to 40 countries, having advanced functions and unquestionable quality when making calls or business meetings. The countries in which Zoom cloud telephony is available They are: Argentina, Brazil, Bulgaria, Colombia, Chile, Croatia, Costa Rica, Ecuador, Estonia, Czech Republic, Greece, Finland, Hungary, Hong Kong, Luxembourg, Lithuania, Mexico, Norway, Poland, Panama, Peru, Singapore, Romania , Slovenia and Slovakia.
Learn how to configure Zoom Phone on your mobile
In order to have control of the system and give it the proper configuration, all aspects need to be taken into account and elements that make it possible for the call to be carried out normally, and thus everything is in accordance to avoid failures. Zoom Phone setup is pretty easyyou just have to follow the required steps and there will be no problems.
What you have to do to configure it is the following:
Initial setup
By having the license, automatically You will receive an email that includes the link to directly configure the Zoom Phone, and in this way start all the required procedure. This configuration is the basis for the following steps to be executed correctly.
The initial configuration is done in this way:
- Click the link you received in the email To start the process, if you do not receive it, log in to the Zoom website and select the mobile to use.
- Enter the required information: country, time zone, telephone number and pin, among others.
- click in “Setting”.
phone settings
It is the next step, after doing the initial configuration, you will find all the tools and options to make your device work properly when making calls for Zoom Phone. It is important that you have the mobile at hand, since without this the configuration may not have the desired success.
To configure the phone you must do the following:
- Start the transfer of Zoom through its website.
- Press on the phone and then click on the tab “Setting”.
Later you must change these values:
- Emergency address: it is the emergency address, it must be entered correctly.
- Business hours: These are the hours in which you will be available to answer calls.
- Voicemail greeting: Record an audio identifying yourself and greeting in case you cannot answer at a certain time.
Contacts
By default or programmed, you can call the contacts that you have registered on the desktop of the app, all with the purpose that you can call customers or co-workers in a quick way with the push of a button. It’s a really simple process. just see all the contacts you have on your mobile, and synchronize them directly with the applicationand that’s it, so you’ll have all the numbers you want configured.
calls
After making the previous configuration, you can start using Zoom Phone, making and receiving calls without any problems, regardless of the amount, you just have to look for the number that is in the synchronized contacts and that’s it. On the other hand, you have the option to reject calls and send them directly to voicemailin this way the person will leave the respective message and you can communicate with them later.
Controls during the call
In a world where many things must be done at the same time, a call cannot be an obstacle for you to carry out other tasks, therefore, settings allow you to run other activities while you’re chatting. They are very specific functions but they will facilitate your work in a great way.
These controls are as follows:
- access controls to put the call on hold, if you want to record or transfer it.
- Start a meeting on Zoom when you have a second call in progress.
- Use call change to adjust the mobile during a meeting.
Voicemail
The system is capable of forwarding all calls that have been rejected or that you have not been able to answer directly to voice mail, all with the aim of the person can leave you a recorded message and you can attend to them later. This configuration is very important, especially if you usually have many meetings during the day, and for this reason you cannot attend to several people at the same time.
Call history and recordings
The call history is the statistics of calls and recordings that you make in Zoom Phone, and that will be registered on your device after performing any of these activities. Its configuration is simple and through it you will be able to check all the activities that you have had during a certain time.
Alternatives to Zoom Phone to have a phone number in the cloud
Zoom Phone is a tool that has gained great importance in recent yearsall this thanks to allows you to communicate with several people in a solvent way, offering great features and high-quality audio. However, this is not the only communication tool of this type that exists, for this reason, various telephone systems have proliferated, which are very good and of a very good quality.
The Zoom Phone alternatives to have a number in the cloud are:
google voice
It is a telecommunications service created by Google, with a total of 1.4 million users who use this system daily, it is available for both Android What ios, offering good quality in their calls. Through Google Voice can get numbers…
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