Instant messaging is currently a necessity, not only from the social point of view but also labor and corporate. All currently we use the chat both to communicate among friends, family and at work; that is why more than two years ago, which is an independent messaging application focused on the business management.
WhatsApp Business arose from the need of companies to have a reliable customer service medium and a platform that is used by everyoneHowever, other platforms have also taken the lead when it comes to customer service and corporate platforms.
Here we will introduce you what are the best reliable instant messaging alternatives that will grow your business.
List of the best alternatives to WhatsApp Business to grow your business without a physical store
The most important thing in any business model, whether physical or virtual, is to generate sales. Therefore if you don’t feel like using the powerful WhatsApp application to manage your sales, we show you below a list of best alternative options.
Go for it:
facebook messenger
With more than two million active users using its platform and managing more than 2 million companies, Facebook Messenger is presented as a good business management messaging alternative since you accept the creation of chatbots, that will allow you to have automatic conversations 24/7 with all your prospective clients.
Offer welcome messages, autoresponders, invitation cards, bots and direct engagement apps, and other marketing features as are the ads on the home screen, segmentation and sending promotional messages to anyone who has ever started a conversation with the company.
Telegram
It was released in 2013, and being the only WhatsApp competition for yearsToday it has more than 120 million users around the world. It is a bidirectional channel customer service, whose versatility, privacy and immediacy make it a very good WhatsApp Business alternative.
Among its most notable advantages from the business point of view we can point out that It is free and has a public domain APIits channels offer possibilities for the one-way communication, marketing campaigns, advertising and segmentation, offers 24/7 customer service and immediate feedback.
Instagram Direct
It’s a platform that has business profiles, metrics and the ability to create ads directly within the application.
It achieves this through 3 recently developed tools:
- Business Profiles: Here companies will be able to show their customers where they are located, they will be able to choose the way through which customers can contact them (email, phone, direct messages), and they will be able to promote posts from their feed.
- Insights: It provides businesses with all the information related to their followers: who follows them, which posts have had the best reach, and also allows them to see when their followers use the most Instagram.
- Promotion: It allows companies to take a photo of their feed and promote it, that is, turn it into advertising, and also where you can choose a target audience that interacts with the content or let Instagram do it.
Wire
It is an application of secure messaging with end-to-end encryption protected by European data retention laws, which has a version for companies called Teams Wire.
Apart from offering secure messaging, calling, and file sharing, this service also allows its administrators to add and remove people, assign rules to users, and invite certain people to specific chats. It is a free app, but it has a version for companies that wish to purchase it that costs 5 euros per user per month.
lines
Launched in 2013, is one of the most important apps in Japan and is currently having a global reach. With its launch of Line@app, it positioned itself as an alternative to WhatsApp Business which, like it, is a service that allows small and medium-sized companies, brands and businesses to take advantage of its platform to communicate with customers and consumers and publish content in the Timeline style of social networks.
It is an app that, apart from having instant messaging through which you can communicate with your customers and consumers, incorporates many important tools from a business point of view, such as WeChat Storeswhich allows you to shop online and WeChat Walletto make payments to online sellers and regular sellers.
WeChat’s breakthrough has been a leap forward in social commerce, but it didn’t stop there, as it can be used to book a taxi, flight or doctor’s appointment. that’s like having , Skype, Slack, , and UBER, all in the same app.
Aggity: Corporate Messenger
It is a Spanish platform which in recent years has become very popular among companies and businesses by positioning itself as a complete and secure platform in terms of data protection.
This application includes instant messaging, video calls, voice messages and chatbot for immediate access to information and events related to the business. It is a service that is extremely easy to use and offers its users the customization they need to develop improvements to Customer Support What do you need in your company?
signal
It is an application of social and business communication completely free and compatible with computers and mobile devices. It is an application that offers basically the same as other messaging appssuch as text messages, voice messages, video calls and automatic responses.
But what makes Signal a true Whatsapp Business alternativeis that this application is focused on offering maximum privacy in your messaging, since it has an encryption of Open Source, which allows experts to check it to find faults in it. In addition, you will be able to have your messages deleted automatically, selecting a time interval, a kind of message with self-destruction.
Tokapp
Born even before WhatsApp BusinessTookApp, is a Spanish application whose incorporation into companies allows direct communication with all its members, focuses on reducing communication management time, improves customer service, employees and even managers.
In addition, it offers maximum data privacy, with unlimited messages, automated responses and request for responses. The latter means that, when sending a commercial message, where you offer services to your clients, these will be found with option buttons, either to answer you or to acquire the services automatically.
Threema Work
It is an end-to-end encrypted instant messaging application, available for iOS and Android. Does not require a phone number or any other personally identifiable information, granting a certain degree of anonymity to its users. Its commercial version Threema Work was launched in 2019 and today is used by more than 3000 companies and organizations. Like the other apps we’ve listed, it has all the basic text, voice, and video messaging services.
The best alternatives to WhatsApp Business to work as a team and be more productive at work
Finally, we show you a list of the best alternative Apps to the WhatsApp API to improve teamwork and increase its performance:
slack
Developed in 2013, it achieved a registration of 8,000 users in the first 24 hours. It’s a paid service, but it also has a free account for small teams. It is a program that enhances internal communications in your team in order to get the job done in an instant. Apart from the basic messaging functions, is a multiplatform of channels, where you can keep your team organized by departments, where each department maintains its communications .
Also, It has a series of integrations that will make your experience on this platform much more organized., since these integrations will allow you to manage documents, hold conferences through various platforms, improve marketing and sales, keep your finances in order, manage your projects, keep up with the news and even know when your birthday is of each member of your team; Without a doubt, the leading business management platform.
Microsoft Teams
It is a platform that has all the characteristics that a internal business messaging service: Instant messaging, integrated online meetings, audio and video calls for groups, allows you to share files via .
You may add quick access to documents, websites and links shared by any member of the groupyou can view the content and history of your chats at any time, and many other collaborative features. Teams, arose for companies of all sizes and it is one of the best corporate platforms that exists on the web.
RingCentral Glip
It is a team collaboration application that offers task management functions ideal for your company’s internal communications, since it will keep your work group Committed to both group and individual goals.
Glip goes further than many corporate messaging apps as it offers the possibility of sharing documents in the cloud and organizing daily work through a shared calendar available in the app. And if this is not enough, just like Slack, This app has a number of integrations that you can use to adapt the functions of each one with the activities carried out by your team.
MatterMost
It is an open source application that allows the internal communication of companies through private servers, thus offering, maximum security for your data and your members. It offers instant messaging, , calls, video conferences and file sharing. Currently Markets itself as the best Slack and Microsoft Teams alternative.
Twist
When working together in a company environment, thousands of conversations can exist at once in multiple forms, which leads to the loss of important information and communication is affected. Twist is a team communication service that differs from other messaging services, as it focuses on the organization of the conversation and the relevance of the work.
It does this by promoting asynchronous communication for slightly more thoughtful discourse, keeping discussions organized and accessible to everyone in the form of threads. Use a string system clearly titled and an easy-to-use search function to get you this way Any member can find any topic or…
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