Thanks for your answer.
Before writing in the forum I opened a ticket and after three or four emails on the subject they told me that it must be because I had not configured it correctly… and they told me that:
Hello, good afternoon,
We can help you, but you have to do it in the appropriate channel, which is the support forum.
In the Forum, technicians specialized in CMS (Plug-ins, CSS, Use, Configuration, errors with extensions and templates, etc.) attend.
Being a subject related to the operation of Joomla, I recommend that you contact my fellow forum members so that they can provide you with the necessary help,
I will go back there. 🙁
Answered : 05/18/2022 10:00 pm