Return money with Paypal

Hello,
I am trying to return the money for an order to a customer who has decided to cancel it before we send it to them but I cannot find the option within the order in the back office. On other occasions I have been able to do it without problem and in a very simple way, since a button appeared to do this operation through Paypal.

I don’t know if it depends on the status of the order or some configuration reason.
any ideas?
Thank you

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Answered : 03/23/2017 11:43 am

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