“Citizens cannot be when trying to request a prior appointment in state agencies like someone looking for a prize under the lid of a soft drink, finding most of the times the acquaintance continues looking,” explains the president of the Council of Administrative Managers of Spain and from the Colegio de Madrid, Fernando Santiago, when denouncing the situation that citizens are experiencing in their relationship with organizations such as Social Security, Employment or the Ministry of Justice.
According to data from the Public Management Observatory of the College of Administrative Managers of Madrid, when the citizen requests an appointment to process retirement or widowhood after making several attempts, they will access, through their computer, a screen with the message: “Sorry, there is no availability in the next few days for the requested service. If you wish, you can try your search again by going back to the previous screen and choosing another location.” The collective denounces this situation since the beginning of the pandemic. The SS responds to requests for processing through email. In-person care without an appointment is ruled out.
The same happens with unemployment or the health card, in their respective agencies.
A monthly review
This observatory carries out a monthly review of the operation of the prior appointment in a series of organizations of both the State Administration and the Community of Madrid.
Thus, it is explained in this report that if what you are trying to process with this body is the Minimum Vital Income, after the first attempt, the screen displays the message: “Carry out your procedures through the electronic Office and the electronic Registry” .
In the same line is the attention to the citizen in the Ministry of Justice. If you intend to obtain nationality, after an attempt the system asks you to choose a date to show the available times. However, there are no dates available. In Immigration, if the long-term residence and work permit is requested, or asylum (request for international protection) or residence or stay for studies is requested, after several attempts, the screen indicates that: “There are not enough appointments available The Office will make new appointments available to you shortly.”
Incidence in previous Social Security appointments. eE
However, if what is intended is to legalize a document, in Justice, after an attempt, the computer gives an appointment for four days from now. And if a request for cadastral ownership is processed in the Cadastre, after an attempt an appointment is made within seven days.
With regard to the General Directorate of Traffic (DGT), the problems for citizens to request an appointment to change the ownership of the vehicle, obtain a duplicate driving license or to obtain an international driving permit, the problems are the following: same as denounced by administrative managers.
However, in this case, Fernando Santiago points out, “due to the different agreements that the administrative managers have formalized with the agency, the citizen can obtain any of these documents immediately through a gA agency.”
On the other side of the scale, it is at the attention of the National Police to obtain or renew the DNI or passport.
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