One of the first companies in distribution industry and the eldest cooperative of the Valencian Community it is Consum.eswhich has gone increasing its commercial network which now has more than 660 supermarkets including the charter franchises.
It has a staff that exceeds 12,400 workersmore of 2,600,000 consumer members and has a presence not only in the Valencian Community but also in Catalonia, Murcia, Castile-La Mancha, Aragon and Andalusia. It also already has a store where it offers many of its articles to all its internet clientsand today we will give you our opinions and rating of the site Consum.es.
Consum.es online store: design and usability
To start, access is a bit hard to find. We enter the Consum.es portal and a dropdown menu with history, organizational chart, customer service and other data without the online store being found.
In the middle part, the Online store among other links, announcing promotions and working at Consum. When choosing the image with the link to the portal we can see that the name of the link is very complex and confusingin the event that a client would like access directly to the store without going through the corporate page would be an almost impossible mission.
Upon entering the online store you can see a Quite nice design and well organized. Have a Lateral Menu with the product categories that it offers and you can also choose by brand making the search easier.
The best menu have a seeker which is very fast and efficient. When displaying the results there is also the option to sort them by price, name or relevance.
Access bottom menu it is extremely difficult. The list of articles is so long that they keep loading every time you want to check the web map or consult Customer Service.
Once the desired item has been selected, the name, brand and price but in many articles does not offer additional informationbut what it does offer is a phone number to clear any doubt you may have about the product that is required.
Consum.es: catalog and prices
Consum eCommerce offers a wide range of grocery items. Food, beverages, frozen, baby items, cleaning supplies, drugstore, personal care and pets are the categories that can be found.
The catalog is very extensive. counting on one wide variety of brands and presentationsthe prices are quite accessible compared to other online supermarkets such as , and offers are well marked both in each article and in a special subcategory for them.
Consum.es: shipping and returns
About shipments, Consum.es only advertises at the top of all its pages that will have free shipping until December 31but does not offer more information about how the shipment will be after that date or the delivery time.
In fact, the only information that it offers for now is the site privacy policya Contact Forma customer service phone and the categories of your products.
Without a doubt, Consum.es will be an excellent site to make supermarket purchases, But for now missing a lot of information it does not count with essential data to create trust on the client and still need to be completely transfer your customer service via the web.
As for the design, it can be better by including elements and continuing with the search by means of a button, since by displaying all the products of the catalog on the same page they make navigation very difficult.
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