The page works, but it does not allow access to the backoffice

Hello Sergio,

Yes, of course, as I told you, the error shown in Stephan is the following:

PHP Fatal error: Uncaught PDOException: SQLSTATE Access denied for user ‘Username‘@’localhost’ (using password: YES) in /home/ferret26/public_html/ferreteronline.com/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:43

So I told you that there may be an error in the user as such that at the time of entering the system he does not have the privileges and that is why you receive an error on the screen.

That is why I am telling you about importing the site again through the super backup, you can even request it via tickets if it is a bit complicated for you, in this way verify by doing this process again the user theme that could have been created wrong Since you are commenting, you have restored the public folder, but it may be that if this was previously worked with another user, this error may occur.

If you want we are going to do this first, go to your cpanel and then to your folder where you have prestashop, in your case it should be public_html, then go to the config folder in it you will see a file with the name > defines.inc.php . Open it so that you can edit it:

Once you enter it, you will look for a line that has this:

/* Debug only */ if (!defined(‘_PS_MODE_DEV_’)) { define(‘_PS_MODE_DEV_’, false); }

You change where it indicates false to true, and try to log in, this will not solve the problem but instead of showing you an error it will indicate what the specific error is, you can share it with us directly here.

Greetings 🖐️

Answered : 04/20/2021 11:26 pm