If you are going to sell any second-hand items, you will probably wonder what happens if the buyer does not confirm delivery on Wallapop. The shipping system of the app requires the buyer to confirm that the package has arrived for the seller to receive the money. It’s a good idea to prevent scams, but it can sometimes cause headaches for sellers. The reality is that from Wallapop Envíos itself you can track your package. Therefore, you will be able to know if the buyer has actually received it, and Wallapop will be aware of it, so making a claim will be easy.
In case of problems, you can contact customer service from the chat of the application itself or even leave them a message on their website.
Why is my money being held by Wallapop?
If you haven’t received payment yet, you’ll want to know why is my money being held by Wallapop. The normal thing is that simply from the application they are waiting for the buyer to confirm that everything has gone correctly. In a matter of days you will have received your money. If there is any incident in the shipment or in the buying-selling process, a button will appear to chat with customer service and be able to solve it. In the event that no solution seems to be found, you can contact the platform via social networks.
How long does Wallapop take to return the money?
It may also be that you have bought a product, it has not convinced you and you have requested a return. In that case, you will need to know how long does Wallapop take to return the money. To do this, the first step to follow will be to send the product back to the seller. From the moment you send it, it will take approximately two business days for the package to be back in the hands of the seller. Once the seller has received it, you will have the money back between 1 and 5 business days.
What happens if the buyer does not pick up the package from Wallapop?
Something that worries many sellers is what happens if the buyer does not pick up the package from Wallapop. If the package has been sent by the Post Office, it will be stored in its offices for 15 days. In the event that the shipment has been made by Seur, this period will be 10 days. Once the deadlines are met, the package will be sent back to the address you have entered as the sender.
Therefore, you will not have to worry about anything, if the buyer does not pick up the package it will come home automatically once the corresponding deadline has passed.
How to claim a charge on Wallapop
If you have had any problem when receiving your money after a sale, you will wonder how to claim a collection in Wallapop. For this, the company has a support email address: support@email.com. If you go to them explaining the problems you have had when collecting your money, you will receive an answer in a few days trying to solve your problem.
It is important that in the email you write all possible information so that it can be clear evidence of your problem.
Other tricks for Wallapop
If you have decided to sell products on Wallapop, in addition to knowing how to solve problems when charging for your sales, you will surely be interested in knowing as much as possible about the application. To do this, we recommend that you read some of the articles we have published on the subject:
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