CaixaBank plans to carry out the operational integration due to the merger with Bankia on November 12, a date from which the card contracts of former Bankia customers will be transferred to the consumer finance and payment methods subsidiary CaixaBank Payments & Consumer, with its corresponding changes in the conditions, which will entail the collection of commissions.
The bank reveals this key date in the integration process in a communication addressed to its clients from Bankia, informing them that the products they have contracted will undergo some changes in the conditions as of said integration of the operating systems.
Already in the presentation of results for the first half of the year, the bank announced that Bankia’s ‘Because you’ program would be integrated into CaixaBank’s ‘Day by Day’ programme. In the new communication, to which Europa Press has had access, it is reported that the change will become effective on November 12.
Former Bankia customers will not need to change their card after said operational integration, but will be able to continue operating normally with the Bankia card until it is automatically renewed when its expiration date approaches.
They will have at their disposal the branch network and the more than 13,000 ATMs of CaixaBank. Of course, debit cards will no longer be free for linked customers, since CaixaBank charges its customers a maintenance fee of 36 euros for debit cards.
CaixaBank will begin charging customers from Bankia the maintenance fee for their debit cards as of January 1, 2022, although customers who meet the requirements of the current ‘Because you’ program in October 2021 will not They will have to start paying for them until June 2022, as ‘Cinco Días’ anticipates.
Although debit cards will not be free in any case, customers from Bankia will be exempt from paying a maintenance fee if they contract the ‘MyCard’ credit card, which settles payments every two days or as often as the customer chooses , provided they meet the link conditions required by CaixaBank’s ‘Day by Day’ programme.
These conditions are direct debiting a salary or paying more than 600 euros per month or 6,000 per year, having a pension of more than 300 euros per month or maintaining a higher balance in investment funds, portfolios, savings insurance or pension plans.
The customer must meet one of the three conditions above and, in addition, have three or more direct debit receipts or make a minimum of three card purchases each quarter. In the event that this condition is not met, ‘Day by Day’ has a quarterly cost of 15 euros.
Mobile payments
Customers from Bankia will also have the CaixaBankNow app, which will replace Bankia’s digital banking, where they will be able to view and manage their cards, as well as authorize electronic commerce operations.
As for purchases in stores via mobile, users will be able to continue making them with CaixaBankNow, although taking into account some considerations as of November 12.
In this sense, those who paid using the Apple Pay or Samsung Pay apps will not have to take any action, as they will be able to continue operating normally with them, although they will need CaixaBankNow to manage their cards and view their movements.
On their side, customers who had configured mobile payment in their Bankia app or in Google Pay, will have to reconfigure mobile payment in the CaixaBankNow application, not being able to use their cards through said apps.
In the case of users who pay through PayPal, after the integration they will be able to associate their cards and view their movements through the PayPal website and app, not being able to do so through their digital banking after the technological integration .
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