Cases of advertisers finding that their Facebook ad account has been disabled or blocked. This is linked to a possible breach of Facebook’s advertiser policies.
It is something that can be quite frustrating, since unless you have deliberately violated these policies. Note that one account suspension it can catch you in the middle of an important advertising campaign, and from that moment, it depends one hundred percent on the decision that Facebook makes in this regard.
Types of disabled Facebook ad accounts
Since first things first, let’s talk about the main reasons why an account can be suspended.
Generally this problem is divided into two categories: ads rejected or account disabled.
If you have received the ad rejection noticeit may be due to a violation, while a disabled account is due to repeated ad violations or very negative comments about your account. Remember that these suspensions can also affect your Instagram ads as everything is managed from the same advertising account as Facebook.
In short, there are two types of restrictions that you may encounter. The first is that your personal account to manage advertising accounts is disabled, and the second that a specific advertising account does so.
Disabling a personal account to manage ad accounts
In this case, these are restrictions that apply to an advertising account belonging to a business manager, although if you manage several different accounts, the others will not be affected.
The ads stop running, and Facebook tells you that you violated one of its policies.
Disabling a specific ad account
This restricts the ability to work from your personal account on any ad account you have access to.
The ad account is still active and the ads continue to run, but you will no longer be able to edit, pause, or make any changes from your Facebook profile.
Why can a Facebook Ads account be disabled?
The reasons why they can block an accountthey can be quite varied, remember that you have the complete list of the
- You may not use misleading content in advertisements.
- You may not use sensational language in advertisements (Example: exaggerated promises).
- You may not use foul or rude language.
- Nor can you use promises to cure serious or chronic illnesses.
- The landing page must work properly and describe the product or service you offer.
- Do not use adult content.
- Do not repeatedly violate Facebook policies.
- Ads must always meet the
- Illegal products or services may not be advertised, including tobacco, drugs or related products, as well as unsafe food supplements, weapons or explosives, sensational content, personal health issues (before and after), misleading content, multi-level marketing, loans, spyware or malware, vaccine deterrence, body part sales, circumvention systems, low quality content among others.
Aside from this prohibited content, you also have another restricted content such as gambling, non-prescription drugs, politics, cryptocurrency, addiction treatment among others.
Plus you have other policies related to segmentationvideo content, data usage restrictions, positioning…
As you can see there is a wide list of points that you must fulfill and we always recommend that before doing any advertising campaign, you make sure that you comply with all Facebook policies.
How can you recover your disabled Facebook Ads account?
Well, at this point and once you have made sure that you comply with Facebook’s rules, we recommend that you follow a series of Steps.
1. Request review of your advertising account
My first recommendation, at this point, would be to request a review of your ad account. You can do it In this part, make sure to finish it and answer that you are not sure what advertising policy you have violated.
This step is essential so that Facebook can review your case again and thus give you an answer as soon as possible about whether they continue to consider that you violate their policy.
2.Report the lockout to the department
You can also explain your case to the blocking department through this . Here I recommend you take your time to explain all the details of the case, make sure you know all the details about the rejection to later write an explanatory text in detail.
3.Use Facebook support chat
In addition, I recommend that you use the Facebook support chat before and after to make sure that they are reviewing your case.
4. Analyze the reasons for the suspension
And another of the most important things for me is always to analyze very well the reasons for the suspension and be very clear about them. Think of this as a trial, first you have to understand what you are being accused of in order to later formulate allegations.
5.Write an argumentative text
In this case, it is essential that you write a text always explaining how you have made sure to comply with advertising policies, also highlighting your history as an advertiser and specific reasons why you think you are correctly complying with Facebook’s advertising policies.
A disabled Facebook ad account is more common than it seems
If you have an advertising account with Facebook Ads, it is possibly a matter of time before something like this happens to you. That is why you should always be prepared. If you don’t know how, like , we can help you.
Also keep in mind that the AI or artificial intelligence of Facebook is, since the last few months, more actively closing accounts and here accounts can be kept by mistake.
That is, even if you do well, Facebook is being stricter with policy compliance and that can get your account disabled even though you’re doing everything right. Here we leave you one
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