the new portal e-Returns, allows customers to carry out the reverse logistics of their purchase in three simple steps that guarantee efficient management of the process and represent another step for online commerce.
One of the factors that is becoming more important in the process of online shopping Are the returns. The online consumer demands the possibility of returning the product if it does not conform to expectations, and demands that this process be as simple and fast as the purchase and delivery process. According to a study carried out by DPDgroup, to which SEUR belongs, young Europeans who buy online say they check the return conditions before deciding to make their purchases online. In this context arises e-SEUR returns.
And it is that for an online store to generate trust in its potential customers, it must have a fast, simple and transparent return logistics management. Aware of this, SEUR has developed a returns portal that allows you to manage the return of online purchases, as well as the shipment of products for repairs and maintenance in a comfortable way, since through its responsive platform you can access the service from any device and place. In addition, it is a flexible and fast process, which is completed in just three steps and just one minute.
What advantages does this service bring to the consumer?
With this returns portal, SEUR tries to offer online consumers all the power over their returns. You can do them from wherever you want, either through collection at a specific address or that best suits you, on the day you decide. Or through the delivery of the return in one of the 1,200 stores SEUR Pickup, and with a flexible schedule so that you can deliver the purchase within five business days after requesting said return.
e-Returns SEUR allows you to request the return of the purchase in a single click. And both the buyer and the seller will be informed at all times of the shipping status.
In this video you can see how to make a return through SEUR e-Returns.
How do online stores benefit?
With this returns portal, SEUR contributes to the eCommerce an increase in the satisfaction of the purchase process by the consumer. But… How to access this portal? The only thing the seller has to do is provide the link to the customer through their website or via email.so that he himself manages his return as best suits him, without the need for intermediaries.
Stay informed of the most relevant news on our news channel
Facebook Comments
Disqus