It is becoming more and more common for users to make a large part of our purchases online, especially when we look for clothes, technology and even food and basic necessities for our day to day.
In response to these new trends, service offerings are also evolving in the digital world to match the immediacy and comfort that the consumer demands so much.
However, despite the many advantages that the world of eCommerce presents, online stores They do not always have the possibility of attending the customer directly while they make purchases on their platform.or to answer questions as immediately as you would in a physical store.
This can pose a problem for the reputation or valuation of a business. For this reason, we have selected the best tools for chat, chatbot and customer service to help you solve this problem. Unlike the previous year, this time we have unified the lists of customer service tools and the list of chat and chatbot tools. The main difference between the two is that one can be used by a real personand the other works entirely through the artificial intelligencewithout human intervention. The ideal in practice is combine both options.
A ranking with the best chat and chatbot for your eCommerce
Unlike previous rankings, this time we have added great value to our traditional Top. It’s about the assessment of 33 experts in marketing and eCommerce, who have selected the best chat and chatbot tools after analyzing a long list of options.
This voting process was carried out for our Ecommtech Guide 2022, that for free. There you will learn about the best tools from 21 different verticals and the names of the juries.
With this change, we will no longer list the top tools in alphabetical order, but we will do it in voting order. However, the list of “Other tools…” yes we will keep it with alphabetical order.
With that said, let’s get down to business
Top 9 Chat and Chatbot Tools for eCommerce
And other tools that you should also take into account
Oct8ne’s software offers automated responses to your customers in less than a second. You can choose the AI or chatbot system to serve your customers 24/7 and when they need personalized advice, the bot will transfer the conversation to an agent.
Thanks to its co-viewer, the agent can interact in real time with the user through images or videos to advise and suggest different products by adding them directly to the cart. It has predictive algorithms that allow you to detect when is the best time to contact a customer.
The integration of the catalog also in WhatsApp and Facebook Messenger makes communication with the users of your website even easier, while the centralized management from the same control panel speeds up the work of the agents.
With Oct8ne, 70% of customers visit the website again within a month, and the conversion of this return reaches 20%. In addition, it helps reduce cart abandonment by up to 33%.
- Foundation year: 2015
- Country: Spain
Zendesk provides support anywhere customers want to reach you, and the conversation stays connected regardless of the channel used (messaging, live chat, email, or phone).
This tool allows for group chats, third-party integration for customers to help each other, and has a support center and forum. It offers 3 plans of €49, €79 and €99 per month per agent, with annual billing.
- Foundation year: 2007
- Country: USA
is a Spanish that stands out for its chatbot builder in non-code format, a feature that allows you to create and manage a custom bot without programming knowledge. It is a good solution for small companies they don’t have enough capital to afford large development teams.
The chatbots are active 24/7, they are conversational and respond instantly through different channels, such as Whatsapp and Messenger, from one place. You can too integrate your CRM via Zapier, Webhooks, or directly with Salesforce. You can try all their products for free and then keep a basic plan at no cost.
- Foundation year: 2017
- Country: Spain
Freshdesk is Freshworks’ customer support tool. It features context-based bots that provide instant and accurate answers 24/7. It works in 33 different languages and responds to customers in their language in real time using live translation; perform actions for multiple conversations and team members at once, such as resolve, add, edit, delete, etc.; lets you assign roles to team members and customize permissions; offers personalized reports; it has more than 1,000 instant integrations (payment tools, CMS, messaging, CRM); and many more functions.
- Foundation year: 2010
- Country: India
Intercom has 24/7 custom bots (you can design them in minutes based on your needs) that ask the right questions to automatically prioritize and route new conversations.
Connects with 300+ tools including Mailchimp, , Stripe, Shopify, Square, etc. It offers guided product tours based on user preferences, sends timely messages, generates integrated campaigns, and proactively provides product advice, updates and information, resolving customer questions before they arise.
- Foundation year: 2011
- Country: USA
iAdvize guarantees chatbots available 24 hours a day. with own chats or integrating a third-party chatbot. With the use of AI, it manages to respond to a large volume of queries in a short time, qualify the needs of its visitors and escalate the queries to human agents or experts when necessary.
It allows you to manage conversations through calls, videos, Facebook, Twitter, Messenger, WhatsApp and SMS using one interface. Its main objective is to improve the , that is why it gives an important space to impact measurements with more than 150 that help you better understand your customers.
- Foundation year: 2010
- Country:
Aunoa is a company of iconversational artificial intelligence that offers solutions to transform and improve the way of communication between people and companies and institutions through chatbots. You can accomplish integrations, AI training, and go live in as little as 2-3 weeks.
It integrates with the main commercial software of CRM, support, call center, eCommerce and paymentsand adapts to the most used communication channels: WhatsApp, Twitter, Facebook, Telegram, Skype, Instagram, Alexa, among others. It also offers a system conversation transfer from chatbot to online chat with call center personnel, training and continuous improvement of conversational bots and permanent supervision to guarantee the best service.
Your bots can make appointments previous, conduct surveys, voting and document management, facilitate the Electronic signature (instances, requests, procedures, contracts), enable gateways and payment systems on-line, among other features. In this way it guarantees a 90% automation in the process, with which they have managed to reach more than 200,000 users.
The system already has more than 30,000 questions and answers related to frequently asked questions incorporated.
You can request a free trial tailored to your needs.
- Foundation year: 2019
- Country: Spain
With the use of AI chatbot by Tidio Chat acknowledge specific queries of customers and act on them (for example, answering questions such as “where is my package?”).
They can also save abandoned carsretrieve user data, send welcome greetings, retain customers before they leave the web, offer discountsamong other functions 24/7, and has easy-to-install software to make live chat.
Offers a free plan with essential live chat, chatbot and mail features for micro and small businesses. The other plans vary between €10 and €18 per month.
- Foundation year: 2013
- Country:
LiveChat is a tool for live chat and customer support that helps companies improve their sales flows.
It has multiple functionsamong which are the tag embedding to chats to give them context and improve statistical reports, automatic responses to frequently asked questions, storage of chats with search and filter system, drag and drop of files to send to users, system of qualification of the service and transfer of the conversation to another chat, among others.
prices go from €16 to €50 per agent per month (billed annually), or a tailored plan.
- Foundation year: 2002
- Country: Poland
The first chatbot for eCommerce that we want to mention is Aivo, an expert tool in various digital services, including conversational bots with Artificial Intelligence. The implementation of this tool in businesses allows a dialogue between clients and the brand, in a natural way, through any digital channel, resolving queries instantly.
According to what they themselves declare on their website, to date they have already reached more than 300 million interactions, of which 78% of conversations have been resolved without the need to involve any agent. It offers 4 subscription models (prices not available).
- Foundation year: 2012
- Country: Argentina
With something as simple as install and enable a widgetthe Alive5 tool, formerly known as Website Alive, allows you to engage in live chats with users and generate calls to close sales in a faster and more efficient way.
If no agents are available, users can also instantly interact with a chatbot automated the 24/7which is integrated into LiveChat and routes to any logged in operator.
Previous WebSite Alive users can find a guide to migrating their data and plans on their Web.
- Foundation year: 2004
- Country: USA
This tool is customizable adapting to the characteristics and requests of all its customers.
beepychatbot integrates the catalog of products and services of businesses making offers to customers based on their needs, in addition, of course, to trying to solve customer service issues in a totally immediate manner and with availability of 24/7.
- Foundation year: 2011
- Country: Spain
Bots Lovers is a Madrid-based company that, through the use of artificial intelligence, designs bots, voice and text assistants for companies that need to improve customer service, reduce costs and automate processes.
It allows you to connect the customer service platforms you already have to…
Facebook Comments
Disqus