Belonging to the family of the powerful French business group auchanfor decades Alcampo has been one of the references within the large commercial distribution in our country.
Now, with around 50 hypermarkets spread throughout the country, alcampo online It also seems to bet on trying to take advantage of the advantages that having an online store can mean for its strategy, although its proposal is a bit… strange.
Alcampo online: A strange proposal to divide its catalog
Alcampo.es is not a website dedicated exclusively to eCommerce. This fact would not be of greater importance if it were not for the fact that the space that online sales have in it is really marginal plus, confused. Despite having three entrance doors (food/home, computing and large electro), users will have access to only two differentiated spaces (Food/home and large electro) with the IT section embedded within Food/home, where it does not even have its own space.
After a only possible choice For the first of the categories (store collection or home delivery), by indicating the postal code or collection point at an Alcampo physical center, the user accesses some screens with obsolete menus, which are displayed under small icons of each product category to impossible levels.
On the other hand, there are no filters or sorting systems of any kind to be able to review your catalog more easily, beyond the product subcategories. At least, Alcampo online has a good general search engine that facilitates the location of any product.
Alcampo Online shipping policy
The articles in the Mass Consumption section can be collected at any of Alcampo’s physical points of sale free of charge and in just one day (or 1 hour if they are express orders). In the case of wanting to be received at home, the cost will amount to 6 or 9.9 euros, for a delay of two days. The collection in parking has a processing cost of €3.9.
In the case of large household appliances, shipping costs are variable depending on the location of the customer, ranging from cheap €9.9 for Palma up to more than double (€20) in Castellon, some differences whose explanation does not appear in any corner of this eCommerce. Of course, deliveries are really fast, with most of the products delivered to the door of the customer’s home in just 48 hours.
Other aspects to highlight
- In the case of the purchase of large electrical appliances, Alcampo is responsible for the start-up and collection of the old appliance in a free.
- It is necessary to have registered as a user before proceeding with the purchase, which can lead to absurd situations, such as the fact that, once the unregistered customer has selected a product, he is redirected to a heavy registration form with 13 courses to be filled out compulsorily.
- Prices are not the same in all Alcampos, not even if the product is the same. It may be the case that two supermarkets in the same town have different prices for the same product, which means that sometimes worth comparing prices before proceeding to purchase.
- Payment can only be made via card, without the possibility of using the transfer, PayPal or cash on delivery. The Alcampo card provides benefits such as deferred payment, among many others.
- Alcampo.es has the telephone as the main means of contact for its clients.
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