the Group’s online sales marketplace, has announced the launch of the AliExpress brand locker service, powered and operated by Cainiao Smart Logistics Network, the logistics arm of the Alibaba Group. This new locker service allows Spanish consumers to comfortably receive international orders that qualify for this type of delivery in More than 200 locker locations already available in both Madrid and Barcelonawhere the first locations have just been enabled.
This service is added to A network of more than 2,700 collection points managed by the logistics partner Celeritas. The main objective is to improve the shopping experience of AliExpress customers in Spain, by offering more convenient and safer last-mile delivery options.
Speeding up delivery times is a priority for AliExpress
When customers place an order that has the option of being picked up at a point designated for it, they can choose an AliExpress brand locker or a Celeritas pick-up point, depending on the proximity to the address they have registered on the platform. If a locker is chosen, packages will be placed in easy-to-use and secure automated lockers where customers can scan a QR with their order details or enter a code to collect their package.
AliExpress-brand lockers offer an even more seamless shopping experience to consumers, who you can now pick up your AliExpress orders quickly and for free at automated lockers. It is a practical solution that offers greater flexibility and security to AliExpress customers, by giving them the option to pick up orders at times that suit them.
In the coming months, Cainiao will continue to install AliExpress-brand lockers in different locations, with the goal of having more than 600 by the end of the yearthus adding additional cities to the service in the near future.
«Spain is a priority market for AliExpress. We have improved the order delivery service of our Marketplace with the launch of air cargo routes from Asia to Madrid by Cainiao, as well as with the opening of AliExpress warehouses both in Spain, through alliances with local logistics operators, as in the rest of Europe. For this reason, we are delighted to announce the launch of the first AliExpress brand lockers in this market, an initiative that demonstrates our interest in making life a little easier for Spanish customers, allowing them to select a collection point near their home or place. of work, so that they can decide the best time to pick up their purchases in their day to day, thus increasing the value that customers find within our platform ”, he stated William Wang, General Director of AliExpress in Spain.
A network of more than 2,700 collection points throughout Spain, in collaboration with Celeritas
AliExpress has been collaborating with the Spanish logistics operator Celeritas since 2019, when a pilot of the collection points program was launched, along with other logistics services to support the market and its local and foreign sellers. During the first half of 2021, AliExpress and Celeritas worked on updating the collection point service in Spain. This has resulted in the establishment of more than 2,700 collection points by Celeritas throughout the countrywhere AliExpress customers can pick up their international purchases comfortably, at the location and at the time that best suits their daily activities.
Punto Celeritas® is its own independent network of return delivery and collection points in Spain and Portugal with more than 3,000 associated establishments. The points usually have long hours, from 8:00 a.m. to 8:00 p.m. and from Monday to Sunday, and they have the personalized attention of the collaborators who help the client throughout the process of delivering or returning packages.
Improvement of the delivery service, strategic for the development of AliExpress in Spain
thanks to a 220,000 m2 warehouse in Liègeoperated and powered by Alibaba eWTP and subsidiaries of Cainiao, as well as partner local warehouses in Spain and other nearby countries, AliExpress can offer Spanish consumers e3-day delivery for products already stocked in Europe that qualify for this service. In addition, Cainiao Smart Logistics Network has established an international air cargo route to speed up average delivery times between China and Europe by more than 30%, enabling overseas AliExpress orders to be delivered to the customer’s doorstep in Spain. in up to 10 business days for hundreds of thousands of selected products.
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