Amazon has always stood out for being a portal where small vendors can easily market their items. But the new one from amazon will put these sellers in check from October 2.
How Amazon’s new return policy will affect SMEs
According to the complaints reported by various media, the sellers of the were informed by means of an email that as of October 2, all the articles that they put up for sale will be “automatically authorized” for return.
This certainly is a huge blow to those who sell their items through the Internet. Until now, each one of them put its rules and conditions in the returns of their items and previously the consumer could contact the seller directly in order to solve any problem in the delivery or in the operation of the products.
However, from now on, customers will be able to print a return shipping labeland according to Amazon’s new return policy, you can return the product you received without the need to clarify if there is a fault or problem.
Also, you won’t have to contact the seller, so the seller You will not be able to have an option to solve any conflict that has arisen and help the customer with their purchase before they start the process.
Amazon’s intention is to provide good customer service
And not content with that, Amazon’s new return policies will also include an option to “refunds without return” which according to the eCommerce giant is “highly requested by sellers”. With it, sellers will be able to reimburse the total cost of the item without having to physically return itto avoid logistics costs and above all to benefit from those products that are “difficult to resell”.
Amazon’s general idea is that “the customer is always right” and within its vision it intends to offer a service without exceptions.
And of course this will put even more pressure on all companies trying to sell through Amazon, but “It is a direct consequence of a fundamental rule of the company, and a recognized privilege for those who operate a platform: making decisions about their rules” and without a doubt Amazon is for the growth of these companies.
And this is how from now on those who sell through Amazon will have to take into account that without prior notice they may face a return without further ado, but obviously companies are not taking it easysince in various forums complaints have been filed against these new policies by expressing for example: “Is Amazon going to assume that a buyer I would never lie about the reason for the return and for that they will not pay for it?”.
For now these new rules will apply only in the United States but “if you see your neighbor’s beard cut”…
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