Akamai has confirmed that a DNS failure has caused its services to be inaccessible around the world, affecting all kinds of web pages, services and companies that depend on its network.
Akamai is one of the most popular providers of cloud services, including hosting, computing, and protection. However, this popularity means that when something goes wrong, it can affect a large number of services that apparently have nothing in common.
That is what happened at approximately 6:00 p.m. Spanish time, when a multitude of services suddenly “failed” for no obvious reason. The websites of many media outlets are currently completely inaccessible, including some of the largest newspapers in Europe. In addition, many gamer services, which use Akamai to distribute content, are down or experiencing connection issues, such as PlayStation Network or Steam, which are completely inaccessible. The problem is also affecting companies, which use Akamai for their private networks, leaving employees unable to continue working.
Akamai immediately confirmed on its official website that it was aware of a problem on its network. Specifically, he believes that the failure is in his DNS service, which “translates” the addresses that we enter in a browser to the IP address to which the system has to connect.
The company promised to actively investigate this issue, and encouraged customers to contact support if they are experiencing service impact as a result.
Finally, approximately 40 minutes after the first incidents, some services have returned to normal. Airbnb, Steam and many others are now accessible as normal.
Akamai has confirmed to elEconomista.es that this afternoon’s failure was caused by a software ‘bug’ in the DNS system, confirming that the error lasted for approximately one hour. The company has denied that these issues are the result of a hacker attack.
“At 17:46 GMT today, a software configuration update triggered a bug in the DNS system, the system that directs browsers to web pages. This caused a disruption, impacting the availability of some web pages of our customers.This disruption lasted up to an hour.After reverting to the previous version of the software configuration, services continued as normal.
Akamai can confirm that this was not a cyber attack against its platform.
We apologize for the inconvenience that resulted. We are reviewing our software update process to prevent future disruptions.”
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