Customer service is essential for any company, and its importance increases even more when we talk about the online presence of any brand. The speed with which customers require responses from us can mean the difference between conversion and cart abandonment. JivoChat is one for your company, and that you get the best results with your customer service.
What is JivoChat?
JivoChat is a tool that offers you online chat solutions simple and cheap, with it you can add a chat to your website or online store to chat with your potential customers and close sales. More than 256,000 websites have installed Jivochat, making it one of the 3 most popular live chats in the world.
Have a means to interact in real time with your customers is indispensable today: JivoChat promises to be a simple and easy tool for you to always connect with your clients and potential clients instantly.
Currently, in addition to a chat, it also offers a call request with which you can attend to those customers who want to talk to you by phone. Apart from this, it offers complete integration with WhatsApp and FB Messenger to be able to establish communication with those customers who prefer these channels.
Advantages and disadvantages of JivoChat
Excellent free plan
The best thing about Jivochat is that its free version is fully functional. Unlike other tools, you do not need to pay to get good resultsyes With its free plan you can increase your and increase your sales.
All channels in one space
As we mentioned before, there are many clients who prefer to talk on WhatsApp or by call, since Jivochat is prepared for it. When a customer enters your website, they will be able to choose if they prefer to talk by chat, by phone, by WhatsApp, by Facebook Messenger or by Telegram.
Help and support 24/7 in Spanish
If you have any questions or problems, the JivoChat team has support any day, any time and in Spanish. This is very good because it is not usual for similar tools to offer support in their free version and if so, they do so in English.
Disadvantage: Loading time
To highlight a negative point, we will talk about its loading time. If this tool can improve on anything, it is in the weight of its chat, which is certainly not the lightest and this affects the loading time of your website. This shouldn’t be a problem if you have your site optimized, just try to measure your load time before and after adding Jivochat to check that it won’t affect the user experience.
JivoChat also offers metrics to measure the effectiveness of your app
Through the different tools available in JivoChat, you will be able to collect data from your potential customerssuch as knowing where they are visiting your website from, which sections they view the most, as well as the names and emails obtained through the conversation, thus increasing your database to carry out your online marketing strategy.
In addition to the analytical functions of online chat, that has integration with Google Analytics, you will be able to know in real time the preferences of visitors to your website. JivoChat allows you to save the history of messages in the client’s profile and show the information to the agents in the application of each of them, thus improving service.
What other chats exist similar to Jivochat?
If you want to find other chat options for web pages apart from Jivochat and see opinions, advantages and disadvantages of each one, I leave you one for web pages on the market, based on an algorithm that evaluates more than 100 factors.
It has two versions that offer different alternatives for your business
This platform has two versions:
the basic version
With the free version you can respond to your customers with up to 5 agents, with a customizable design and create dialogs via email. CAs we mentioned, the free version of Jivochat is fully functional to generate sales, since it allows you to add chat to your website, there are no limits in the number of customers you can serve or in the number of conversations you can have with them.
The professional version
It has many more functions, such as observe what users type before sending your message, improving response speed and doubling productivity, or creating chats by departments. If you have this version you will be able to boost your sales since many users do not usually open the chat on their own and many times they need you to start the conversation. There is a function in the paid version that allows you to have the chat open by itself, for example right at the moment when the client is about to leave your siteif you have been browsing for so long but have not clicked on anything or if you have already added a product to the cart but do not advance in the purchase process.
It is possible that if you have a small sales team, you cannot be available 24/7 for customers even though they may be buying at dawn and on weekends. In order not to lose these sales in the payment plan you can set up a chatbot who will be in charge of attending to your clients in the moments in which you are not available, answering their common questions and, again, rescuing possible sales.
This package costs $19 a month (if you pay it month by month) but if you hire it for a year you end up paying 12 dollars a month. This price is for an operator (person who attends customers) if your sales team is larger, the cost can become very high.
JivoChat is available in its free basic version for up to 5 agents and with customizable chats in 20 languages, or in its paid version that you can adjust depending on the number of agents you require, although you can try it free for 14 days before purchase.
Steps to install Jivochat
1. Go to their website and register.
The process is explained in this video:
2. Install the code on your website
If you use WordPress there is an official plugin that you can install to configure it and then continue.
If you use , go away to your control panel -> Options -> Advanced -> Custom code. Then click on “Header” and then on “Add code”. In this space you must place the Jivochat HTML code that you can find in your Jivochat account. To finish, click “Apply”.
If you use , go to the app store and search for “Jivo”. If you already have a JivoChat account, open the web version in another browser tab. If you don’t have an account, the account will be created with the same username and password as your Shopify account. By clicking on “add app” you will see another menu where you can install the application. In the JivoChat app you will be asked to add your website and that’s it.
If you use any other platform don’t worry, Jivochat has a lot of tutorials for most of them, you can find them .
3. Personalize your chat and explore all the features
Once you have your chat installed, the best thing you can do is adapt it to your website, you can customize the colors, change the text so that it perfectly matches the style of your brand. The following video shows you how to customize it:
Finally, take your time to explore all the features that the tool has to offer.
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