Years ago, advances in fields such as artificial intelligence or automation They offer us multiple resources and complements to reach people around the world, allowing companies to offer better experiences to our customers.
The advances in chatbot, For example, they have long been one of the most promising trends for eCommerce. This plugin offers you automation in aspects such as customer service, in addition to reducing expenses, speeding up work and saving time for workers. Is about tools based on artificial intelligence (AI) that are capable of simulating a conversation with a user in a completely natural language, through instant messaging applications, websites, telephones or mobile applications. These provide solutions to different issues in the same way that a human agent would.
Following this trend, a company specializing in visual customer service for eCommerce, has launched a new chatbot, with the aim of continuing to advance and always offering the best . How chatbots help increase sales, improve customer service and streamline their procedures.
This is the new Oct8ne chatbot
This new chatbot model works through automation modules, which allow you to connect the different conversations. Thanks to the decision flows, the bot will guide the customer to the solution they need, helping the user to make a decisionfinal purchase statement.
A 100% customizable chatbot
As the company explains, “Bot conversations are fully customizable. Its configuration panel is quite simple, any user without technical knowledge can customize their own bot. It is only necessary set up answers and diagrams, which connect to all variables. Adapting them to the needs of your clients so that they advance in a logical and natural way».
With the Oct8ne chatbot, any online business will be able to clear up all the frequent doubts that usually arise in eCommerce: delivery times, returns or order tracking, among others. Always keeping in mind the visual support. Oct8ne chatbots offer preconfigured templates depending on the type of business. In this way, any user will be able to start working with a previously created bot and not from scratch.
Guide your customers to the solution they need
Another interesting functionality offered by the chatbot is that allows the user to decide how to get to the solution they need through the various options that will be presented to you. In addition, it is capable of deciding for itself within the flows according to the answers, specifications or context in which the user finds himself.
They also include variables so that, within the same module, depending on the customer’s response, you can guide them towards one conversation or another. This is very useful so that the bot can decide, for example, whether to proceed in a conversation when a user provides the number of their order correctly, or ask them to enter it again if the number is wrong.
Solving your customers’ doubts automatically will allow you to improve the customer experience and will positively impact your sales. Since, if a user immediately solves his doubts, he can continue with the purchase process. If, on the other hand, the user needs a more leisurely advice, the bot will detect it and automatically transfer the chat to an available agent.
In short, a chatbot allows the customer service team to have more time to accompany users who are about to checkout; and this, too, gives them the opportunity to apply cross-selling and up-selling techniques, strategies that always generate more opportunities to improve sales.
Visual support through Oct8ne livechat
In fact, Oct8ne has been innovating in customer service-oriented chat technologies for years. Thus, it has a service of livechats that breaks the limitations of traditional customer service chats. Thanks to , a service that allows the client and the agent to see the same dashboard that is displayed from the chat, allows share images and interact with them while both of you are talking, which enriches the experience for the customer and allows the agent to better understand how to help you.
In this sense, last year to unify the management of tickets, creation of and personalized assistance in the same platform. With this new connection, all Zendesk customers using Oct8ne can manage their customers’ tickets in a much more streamlined way: they don’t need to leave the chat conversation because all information will be recorded automatically. That is to say: the agents will be able to open a new ticket to a user or consult the existing ones while having a conversation with him and answering his questions.
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