Digimobil, the mobile and fiber operator, has fallen in several areas of Spain, a failure that has potentially affected all its services. The first indications that something was wrong appeared around 10:30 in the morning peninsular time, when users began to complain on social networks that they had lost their connection.
The nature of the bug seems to be the great mystery so far, since it is not affecting all users or all services in the same way. At the moment, customers from Madrid, Valencia, and Seville seem to be the most affected, but there are also complaints from Castellón, Málaga, and Zaragoza.
In addition, it is very possible to lose one of the contracted services, but not the other. Although most users seem to have failures in their fiber optic connection, there are also those who are experiencing connectivity problems on their mobile.
If we still have problems connecting, Digi recommends that we restart the router and our mobile device, to force the connection to be made again from scratch.Digi
For its part, Digi confirmed the existence of a problem at approximately 11:30 a.m., in a message on its official Twitter account in which it stated that some of the customers were “experiencing problems with their connection”, although without giving much more information. details.
It is possible that some of our customers are experiencing problems with their connection. We are working to resolve it as soon as possible so that you can have our services again. We apologize for the inconveniences.
— DIGI Spain (@digimobil_es)
At the time of writing these lines, some users have already recovered their Digi connection, while others are still having problems using the Internet. Digi has begun to reply to all the users who have warned through Twitter, giving them some recommendations.
We inform you that our fiber and mobile services are already working normally. We apologize again for the inconvenience caused. Thank you all for your understanding.
— DIGI Spain (@digimobil_es)
If we still have problems connecting, Digi recommends that we restart the router and our mobile device, to force the connection to be made again from scratch. In case that’s not enough to fix it, the company asks that customers contact via private message on their Twitter account.
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