The Good End is approaching and Profeco will be on the lookout for this season of promotions giving attention to buyers, advice and help in comparing products, as well as receiving complaints and claims in support of consumers.
If you want to know more about the Good End, Profeco and the recommendations that this government agency launches in these days of discounts, continue reading, because here I will inform you of the support for consumers and the different initiatives that the Federal Consumer Protection Office has at your disposal. . Accompany me! 😀
How to compare prices according to Profeco in the Good End?
There are several ways to compare prices before the Good End arrives, here I will show you three alternatives that you can apply. The first is the manual version. Let’s go step by step:
- Select the item you are interested in acquiring.
- Look for it in different stores and write down the different prices at which you find it.
- Keep track of prices and register if there are variations from week to week.
✨Tip: You can do this monitoring weekly or fortnightly. This way you will see if there is a real discount prior to the Good End.
The next alternative is . If you want to purchase an item on Amazon and want to keep track of price variations, this extension does it for you automatically. To use it you don’t need to have an account, plus it has a Spanish version and supports the Amazon version in Mexico. It’s totally free, you just need to download it and enable it in your browser to start using it and keep track of the items you want to purchase. You must select in it the items you want to keep track of, you can do it even with the items in your wish listin case you have any.
The last alternative is “Who’s who in the prices for the Good End 2022”. This tool allows you to check the prices of hundreds of products, especially screens, appliances and travel packages, following the sales trends of previous years. At the moment the site is not yet available, however it will be activated a month before the Good End begins.
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Recommendations of Profeco for the Good End
The Federal Consumer Attorney’s Office has carried out one to provide security to users and strengthen consumption and smart purchases. Here I leave you the Profeco’s recommendations for the Good End.
Profeco tips for buyers 🛒
- Always make informed purchases.
- Make a budget before you buy.
- Make a list of needs and prioritize your purchases based on it.
- Compare prices whenever you can.
- Review offers and promotions before purchasing a product.
- Check the availability of the items before making the purchase.
- Check the terms, conditions, as well as delivery costs.
- Request your tickets, invoices or proof of purchase or payment and keep them in a safe place.
- Check the guarantees of the item you will buy before making the payment. Make sure you get the stamp that covers the return of the item, in case you need it.
- Check the exchange and/or return policies, as well as the validity to make your right valid.
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Propheco’s tips for shops 💼
- Provide exact, clear, truthful and verifiable information about your prices and promotions.
- Respect the prices displayed, as well as the offers and discounts.
- Clearly indicate the forms of payment and the total amounts to be paid.
- Avoid selling out-of-stock or low-availability products. You can add the legend “While supplies last” to be more specific.
- Always provide proof of purchase.
- Avoid falling for misleading advertising.
- Respect the terms, conditions and policies of changes or returns.
- Do not fall into discriminatory practices in the sale of goods and services.
- Inform your physical address, telephone numbers as well as service channels for complaints or clarifications about the sales made.
- Clearly display the terms and conditions of your business and avoid misleading business practices.
What to do if a Good End promotion is not respected?
During the Good End, Profeco is on the lookout for abuses by establishments that do not respect the prices or the advertised promotions. If you find yourself in a situation like this, these are the steps you should follow:
- Gather evidence of the situation.
- Use the channels of Profeco to make your statement.
- Follow up on your case.
I explain the steps one by one so that there are no doubts.
1. Gather evidence of the situation
You can take a photo of the promotion or the promise of the store, as well as the consumption ticket that demonstrates the non-compliance by the business.
2. Use the channels of the Profeco to make your clarification
- You can use social networks, such as the page or the .
- If you want assistance by telephone, you can contact the telephone numbers: 5625 6700 in Mexico City and 01 (800) 468 8722 from the interior of the Republic.
- There is also the option of sending a WhatsApp to the numbers: 55 80 78 88, 55 80 78 04 85 and 55 80 78 03 44.
- You can access and register your clarification via the internet.
- If you want to do it in person, you can go to the service modules available at airports and shopping malls.
In addition to everything, during the Good End, Profeco will have more than in the streets around commercial areas, as well as in consumer defense offices, in addition to the extension of telephone service hours from 9 am to 9 pm.
3. Follow up on your case
Prepare the documents requested by Profeco’s advisors and verify the status of your complaint through the means indicated to you.
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Stores with more complaints before Profeco in the Good End
According to , the stores that received the most complaints in the Buen Fin 2021 were:
- Walmart with 35%
- Soriana with 10%
- Liverpool with 5%
- Chedraui with 5%
Department stores had a 100% match, however Office Depot was the brand with the lowest match rate in its line of business.
What were the main reasons for the complaints?
The most frequent complaint was non-compliance with offers and promotions, with 27%, followed by purchase cancellations with 18%.
The products where the most complaints were filed are:
- Clothing and footwear 21%
- Groceries 13%
- White line 9%
- Smartphones 6%
In conclusion
Whether you are a buyer or a merchant, during the Good End, Profeco will be aware of the promotions and discounts that are available during the season. If you have a business, it is necessary that you follow the recommendations that this organization grants and be as clear, transparent and efficient in the benefits that you plan to offer during this period.
I recommend that you subscribe to the blog and stay tuned for the content and materials that we have prepared for this season. I’m sure they will help you plan better this sales season. 😉
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