Citibox is a Spanish company that manages a network of smart mailboxes located in the common areas of buildings, designed so that residents can receive (and send) products and services without having to be at home. with a proposal that bases much of its success on its appthis company was chosen as the winner in the category of
Now, to start 2018 the Spanish has presented a new app that allows you to make the most of a pioneering technology with which the user receives the packages of their purchases online, at home or in the office, without having to be there at the time of delivery.
A new app for Citibox
The new app has been developed from scratch natively for iOS and Androidwith the objective of improve user experience. The design is more intuitive and close. As soon as the user opens the app on their mobile, it informs them of the orders in progress and those that are waiting to be picked up, indicating the mailbox in which they are located. This process can be carried out in just 3 clicks.
In addition, the order picking process has been carefully designed with a video visual supportto make it more easy and simple to interact with the mailbox From the first moment.
A few months ago, David BernabeuCEO of Citibox, the importance that the app has for the business model of his company:
«Our mailboxes are smart because they work linked to the app. Therefore, we can say that all the technology we have created is the heart of our business. In addition, for months, we have had the app for users and the app for professionals, created exclusively for couriers designed to standardize and simplify the delivery process.
As a customer-centric startup that we are, our marketing strategy is based on know our client perfectlyclearly communicate our value proposition and meet your needs in the most efficient way possible. A mix of offline and online actions segmented and measured to the millimeter for each of the phases of the funnel: Acquisition, Activation, Retention, Reference and Return».
On the other hand, through the app, Citibox offers a bakery service, dry cleaning Y clothing and shoe repair, so that everyday activities, such as buying bread or doing the laundry, are easier and simpler. Users can have freshly baked bread in their mailbox every morning, leave the laundry and receive it clean when they return home, or leave a garment to sew and receive it repaired.
Citibox for couriers
In addition to the app for users, Citibox has also developed a new app for messengers to obtain greater performance by reducing delivery times. Citibox for Couriers allows the courier to deliver packages in places with little coverage and in less time, without the need for the user to be at the delivery point. Under the hashtag #algopasaencitibox, the company has announced in its new stage that it is based on a renewed corporate image (logo, typography, etc.) that offers the brand more dynamism and closeness with respect to the user.
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