Mundo Fitness Store: Analysis, evaluation and opinions
7.6Final note
With a community of thousands of loyal fans on , fitness world It has become a reference in the noble art of jumping, running, lifting weights (and other sweat activities in general) in our country. With customer service and an immensely varied catalog by flag, it has been gaining relevance little by little, reaching this year to be placed among the eCommerce Awards finalists in the category of best online sports store. In this article we analyze their business model.
Mundo Fitness Store: An eCommerce focused on the customer
One of the main characteristics of Mundo Fitness is its clear Customer orientation. Compared to many other online stores that are limited to covering the file in this section, the Mundo Fitness eCommerce has a wide variety of contact forms available to its users. Online chat, telephone, email, social networks… it even offers them the possibility of being called later. This same focus on the client and their needs is evident at the time of paymentsince Mundo Fitness offers the possibility of doing it through Card, PayPal, Transfer or even finance the purchasesomething that can be attractive given the high price of many of the items in its catalogue.
On the other hand, and this point is important, fitness world also works like portal to find out about industry news. In addition, it has a wide range of tips for eating healthy or losing weight. In this way, gym equipment can be used with some guidelines. You can get machines from cardio Y fitnessbut also elements to train Y offers (outlet). The menu is intuitive and, therefore, selecting the items and making the purchase will not be complicated.
Free shipping… almost always
The shipments in Mundo Fitness are free…almost always. In reality, the amount needed to reach zero shipping cost is 80 euros, which is far below most of the large machines in its catalog and within the reach of a multiple purchase of some of its cheapest products, such as accessories and weights. In the event that the order does not reach that level, Mundo Fitness will charge shipping costs of €8.90with a delay in the delivery of between 2 and 5 days. Another aspect to consider is that you can return the product for free for the first 14 days without charge. Therefore, there is a margin of maneuver to consider.
Other relevant factors
- In the event that the client requests a return voluntary, the company does not specify the cost of it in its (“the cost may vary depending on the product”)
- The store has a more than correct design and attractive, although the presence of chat and floating social networks can make browsing through its catalog a bit uncomfortable
- The product sheets they are complete, and include the opinions and evaluations of former clients
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