These days the snow is a recurring theme and it is that, the storm Filomena, is being the most intense storm of the last 50 years. The storm has paralyzed half of Spain, with a special impact on Madrid, sowing chaos in multiple cities, with dozens of roads collapsed and drivers blocked.
The situation is returning to normal little by little after the passage of the storm, although many roads continue to be closed in large areas of the center of the Peninsula.
One of the sectors most affected by the Filomena storm: logistics
As expected, the have been affected by the storm, causing delays in the transportation of goods and in the distribution of . To know how it is affecting your eCommerce operations, We have contacted them.
CTT Express
CTT Express launched an urgent plan to clean the accesses to its facilities and reinforced the communication system with its teams and collaborators to return to normality as soon as possible and inform its customers at all times of the status of their shipments, trying to recover activity in the most agile way possible.
After the strong period of activity experienced in the last Christmas campaign, in which there was an increase in shipments of over 160%, businesses expected to face one of the busiest weekends of the year, and yet many have been forced to close, due to the damage caused by the strong storm in the main networks and communication routes throughout the country.
“For many businesses, this snowfall is a new jug of cold water, which comes in the middle of a complicated moment where the restrictions already greatly limited their activity. For this reason, at CTT Express we face this new challenge with responsibility and willingness, putting all our efforts to be able to resume activity as soon as possible, always guaranteeing the safety of our professionals, and maintaining our commitment to our clients and recipients” it states Alvaro HerreraDirector of Operations of CTT Express.
In this line, the company has enabled its communication channels to manage incidents and keep recipients and customers up to date on the status of their shipments, as well as with its teams and collaborators for any need that may arise.
In addition, CTT Express explains that “it knew how to anticipate the storm” and, despite the fact that on Friday and Saturday, they could not work normally, on Sunday they were already able to release their national distribution routes. Thus, both on Monday and Tuesday, almost 100% of the fleet was able to reach its destination.
There are still some complicated areas due to the accumulation of snow and ice sheets, such as Toledo and Guadalajara, but CTT Express is already working on alternatives to continue the activity and guarantee the service in these areas.
DHLExpress
According to spokesmen for DHLExpress «yesterday the operation in Madrid was suspended due to the heavy snowfall. Unfortunately, the roads and airport in Madrid are subject to many restrictions and logically this affects the delivery and collection operations. There will be delays although we expect deliveries to return to normal this week.”
They add that among the affected areas are Madrid, Extremadura, Cuenca, Toledo, Ávila, Segovia and Ciudad Real. They assure that the rest of the country is operating normally and that they hope that the operation will resume throughout the week and that, despite the delays, the shipments will be delivered. Also, Affected customers are being notified through their tracking systems.
Express Mail
The spokesmen of Express report that in the face of problems caused by the Filomena Storm in the face of freight transport and last-mile delivery nationwide, their services are being affected. Indicating that your shipments could be delayed. The areas with the highest incidence are the Community of Madrid, Castilla La Mancha, Castilla y León, Aragón and Catalonia.
In addition, they inform their customers about «the branding of an emergency plan to minimize the impact of this situation. We are working as quickly as possible to normalize the situation. We apologize and give you maximum understanding. Given our commitment to transparency with our clients, we want to keep you informed of any new developments in the service«.
GLS
Update 01/21/2021
GLS Spain returns to normal after the Filomena storm that prevented thousands of shipments from reaching their destination or being picked up at the customers’ homes for delivery last week. The contingency plan activated by GLS Spain for the affected areas has allowed the parcel company today is delivering normally.
From the beginning of the storm, GLS Spain activated its action protocol to have everything ready and thus, when the effects of the storm allowed it, to be able to resume the delivery and collection activity quickly, thanks to the reinforcement of the distribution teams. That is, with the help of extra staff and, in many cases, support people to make deliveries, backup staff in the warehouse for loading and unloading tasks, and support in the administrative or customer service areas. . All staff were informed of the actions and how the weather was freeing up areas and allowing activity to resume.
“It has been teamwork coordinated with considerable precision, flexibility and adjusted to the needs of the agencies, our own centers and the safety and health requirements generated by Covid-19”, says Luis Doncel, General Manager of GLS Iberia.
The protocol has made it possible to return to normality despite the fact that some streets are still closed or have high volumes of snow and ice. «At GLS Spain we are aware of the importance of supplying people with the necessary items and we continue to focus on offering a high quality service to our customers and package recipients”explains the company.
send
He has spoken through Twitter. Indicating that your shipments could suffer delays due to the storm and the state of the roads.
We inform you that due to the storm, our deliveries may be delayed pending the evolution of the state of the roads. We hope to restore normalcy of our service very soon.
– Envialia (@envialia_es)
SEUR
The spokespersons for inform us that «Due to the current state of the road network as a result of the cold and snow storm that is hitting much of Spain, it is not possible to carry out operations normally«. They indicate that they have been forced to temporarily suspend the distribution system in the most affected areas (mainly the Community of Madrid, Toledo, Guadalajara, Zaragoza, Teruel and Albacete).
Likewise, the services will be restored as soon as possible to «guarantee the safety of our employees and our customers’ merchandise, respecting the instructions of the authorities and the work of the security forces and bodies, as well as all administrations to restore circulation. We are sorry for the inconvenience that this situation beyond our control may cause our customers«.
The big eCommerce companies also report delivery delays
Given this situation, the most affected, in addition to the end customers, are the eCommerces, which cannot meet their deliveries within the promised period, in addition to being exposed to delays in receiving merchandise. As an example, , has spoken responding on Twitter to queries from some customers admitting that there could be delays in your shipments due to the storm.
Hello, we are sorry for the inconvenience. The graphics are currently really scarce and we are receiving them directly from the supplier in which there may be delays and, therefore, the delivery date may be delayed. This added to the situation of the storm.
— .com (@pccomponentes)
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